Loc Nguyen
Houston,TX
Summary
Proven Manager with a track record of enhancing operational efficiency and productivity at Crawfish and Beignet. Demonstrates exceptional decision-making capabilities and effective communication, streamlining processes for cost savings. Achieved significant improvements in workplace safety and customer satisfaction, blending hard skills in operational management with soft skills in team leadership.
Overview
10
10
years of professional experience
Work History
Manager - Business Operations
Crawfish and Beignet
07.2019 - Current
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Shift Leader
Pho Ben Noodle House
01.2019 - 07.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Bartender
Dirty Finger Cajun House
05.2014 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Skills
- Operational Efficiency
- Productivity Improvement
- Effective Communication
- Decision-making capabilities
Timeline
Manager - Business Operations
Crawfish and Beignet
07.2019 - Current
Shift Leader
Pho Ben Noodle House
01.2019 - 07.2020
Bartender
Dirty Finger Cajun House
05.2014 - 12.2019