Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Loc Nguyen

Arlington,TX

Summary

Dynamic and customer-focused professional with proven expertise in coffee creation and safe food handling, honed at Starbucks and Ốc Hoa. Excelled in enhancing sales through personalized service and efficient crowd management. Adept at fostering positive environments and maximizing team efficiency, showcasing strong problem-solving abilities and active listening skills.

Overview

3
3
years of professional experience
3
3
Certification

Work History

Barista

Starbucks, Barista
11.2023 - 01.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintain cleanliness of work areas, including counters, machinery and customer service areas, in compliance with food safety regulations.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Kitchen Assistant

Ốc Hoa
10.2016 - 12.2019
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

South Grand Prairie High School
301 W Warrior Trl, Grand Prairie, TX 75052
05-2023

Skills

  • Up-selling
  • Dining room maintenance
  • Soft selling
  • Coffee expertise
  • Safe food handling practices
  • Team player
  • Active listener
  • Cash handling
  • Problem-solving

Accomplishments

  • Served individually made coffee drinks to over 150 customers daily.
  • Redesigned coffee menu for improved readability.
  • Memorized ingredients and recipes for 12 specialty drinks.

Certification

  • Health and Safety for Food Handlers Certification - ServSafe.
  • Water Quality for Coffee Shops Course Completion – Water Quality Association.
  • Food Manager Certification - American Food Safety Institute.

Languages

English
Limited Working
Vietnamese
Native or Bilingual

Timeline

Barista

Starbucks, Barista
11.2023 - 01.2024

Kitchen Assistant

Ốc Hoa
10.2016 - 12.2019

High School Diploma -

South Grand Prairie High School

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Loc Nguyen