Locksley Crew
General manager
Waterbury,CT
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Dekk Group LLC
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Bagueiro Network ( Dunkin
08.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Barista
Starbucks
01.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Store General Manager (Dunkin)
Applegreen travel plazas LLC
01.2021 - 08.2022
- Oversee all Day to Day operations
- Such as inventory, scheduling, hiring, terminating, managing cost control, leading a team of 18 or more to brand standards and achieving top line sales and profitability
Barista
Cafe Nero Darien
12.2018 - 09.2019
- Greet all guest with a smile and pleasant attitude
- Prepare all espresso beverages in a fast and efficient manner, stock all products and utensils, bake off pastry items when needed
- Expert at up selling Guest to achieve top line sales
Crew Member
Kings point Ventures (Dunkin Donuts)
11.2013 - 01.2021
- Ensure that all guest are greeted and feel welcome
- Making beverages, pastries and sandwiches to brand standards
- Restocking all products and supplies
- Great at communication and team orientated, exceptional tardiness and can multitask in fast paced, high volume environment
Crew Member
West main donuts
06.2018 - 04.2019
- Maintain a positive and warming attitude that all guests could appreciate
- Make beverages and food with excellent speed and efficiency, up selling all guests at the cash register to maintain top line sales, restocking all products and supplies
- Experience in the importance of food safety and all health protocols
Education
High School Diploma -
Crosby High School
Waterbury, CT08.2013
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Sales professional
- Employee training
- Reliable
- Operational budgeting
- Staff training and development
- Shift checklists
- Customer retention
- Schedule management
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Goals and performance
- Recruiting and Hiring
- Staff Supervision
- Sales expertise
- Work Planning and Prioritization
- Strategic thinker
- Team Development
- Bank deposit procedures
- Bank and Safe Deposits
- Sales Analysis
- Performance Reviews
- Sales Coaching
- Delegating Work
- Employee Terminations
- Talent Recruitment
Certification
Servesafe, 2024-2029
Timeline
Store Manager
Dekk Group LLC
07.2024 - Current
Store Manager
Bagueiro Network ( Dunkin
08.2023 - 06.2024
Barista
Starbucks
01.2023 - 08.2023
Store General Manager (Dunkin)
Applegreen travel plazas LLC
01.2021 - 08.2022
Barista
Cafe Nero Darien
12.2018 - 09.2019
Crew Member
West main donuts
06.2018 - 04.2019
Crew Member
Kings point Ventures (Dunkin Donuts)
11.2013 - 01.2021
High School Diploma -
Crosby High School
Servesafe, 2024-2029
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