Summary

Overview

Work History

Education

Skills

Languages

Timeline

Lodan Gramajo

Oklahoma City

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Customer service, Solution Center Supervisor

Bob Mills Furniture

09.2015 - Current

Highly skilled answering calls in a professional way, managing multiple lines from reception to solutions center calls
Over time I was promoted to a lead position and from being a lead they switch my title to the supervisor which my role includes the belo
Answer calls for all the stores ( audit the calls before transferring them)
Answer emails to customers, vendors, manufactures and deliveries and other stores
Translate Adds from English to Spanish
Provide information to customer as requested and needed
Scheduling appointment for technician/ Deliveries
Filing claims for customer
Dealing with warranty
Shipping Parts
Training new employees
Taking supervisor/manager calls
Descale calls
Supervising the staff and report to management
Answering questions or looking for a better solution to provide to the staff to find a solution on what they are working on
Create projects to improve the process of learning/training
Have one on one meeting with the staff ( make connection with staff)
Organize meetings for the staff and bring points to improve as a department - reporting back to upper management

Customer Service/Receptionist

Trévo LLC

03.2013 - 09.2015

Highly skilled in greeting guests in a courteous and professional way
Well versed in managing multiple line phone systems and handling multiple incoming calls simultaneously
Committed in providing exceptional customer service to clients and co-workers
Excellent at scheduling appointments, managing calendars and conference rooms as well as keeping reception areas organized
Also audited accounts overseas ( this task consist of verifying deposit on the account and the correct currency)
Developed and updated databases to handle customer data.

Child Care Worker

First Kids Day Care

06.2012 - 02.2013

Instructed children in health and personal habits such as eating, resting and toilet training
Utilized positive reinforcement techniques to encourage good behavior.
Organized and participated in recreational activities such as crafts, games and reading.
Taught children educational games to reinforce learning of alphabets and numbers.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Provided emotional support and guidance to children during difficult times.

Medical Assistant

The Saban Free Clinic

03.2009 - 12.2009

Medical Assistance
Providing the best of service to the patient, helping them to fill out the paperwork and taking their vital. Assisting doctor and translating while giving the diagnostic.
Obtained client medical history, medication information, symptoms, and allergies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Sales Support

La Curacoa

03.2008 - 02.2009

Excellent administrative, clerical, record keeping and computing skills are essential
I made appointments and updated the sales team of status on order deliveries
Made travel arrangements and accommodation when necessary.
Received and organized vendors samples for use by sales team.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.

Sales Support Administrative

Christian Performance, Furniture and Electronic Store

03.2006 - 02.2007

As a sales support professionals must have good interpersonal skills to deal with customers and collaborate with other departments in the company, such as marketing, production, accounts and distribution
My excellent customer service skills enable me to deal politely and effectively with customers’ inquiries or complaints.