Lodosha Holt
White House,TN
Summary
Reliable team player with excellent communication skills. Time conscious and truly believe in being on time to perform all duties. Hard worker and take responsibilities seriously. Confident that when hired will be a great employee. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in care management roles with high-volume customer demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Volunteers Of America Western Washington
Everett, WA
08.2023 - Current
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Maintained accurate records of all client interactions using an electronic health record system.
- Collected and documented information from clients about concerns and available contextual details.
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Responded promptly to emergency situations by providing crisis intervention services.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Collaborated with other mental health professionals to coordinate care for clients in need of additional services.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Care Manager
Mental Health Cooperative
Nashville, Tennessee
10.2022 - 08.2024
- Handle over 100 consumers per month.
- Adept at ensuring that patients receive appropriate follow-up care
- Ability to coordinate communications between patients and medical personnel
- Solid understanding of patient care procedures
- Adept at timely problem solving
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Reviewed work list to prioritize patients and identify new admissions.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Monitored risk assessment by using available tools and implementing discharge interventions.
- Used motivational interviewing to educate, support and motivate change.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Mental Health Counselor
Skyline Tristar Madison
Nashville, Tennessee
06.2021 - 10.2022
- Lead clinical groups structured around behavior modification that improved patients’ ability to efficiently manage their admitting symptoms and diminished their chances of readmission to our psychiatric facility
- Providing a safe environment, observing, and documenting the patient’s status.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
Accessioning Technician
Aegis Science Corporation
Nashville, Tennessee
11.2020 - 05.2021
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Captured client and specimen data electronically to build and update files.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
Receptionist
Tina’s Nail Spa
Nashville, Tennessee
09.2018 - 09.2019
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel.
- Completed daily customer appointments and updated master schedule.
- Cleaned and sanitized tools and work environment.
Lab Technician Intern
Volunteer State Community College
Gallatin, TN
05.2015 - 12.2018
- Worked in many areas for the Math & Science Department starting to assist the lab technician then promoted to do office
- Worked in the President’s/Business office that dealt with student information and assisting students with their class schedule.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared specimens and forms for transport to outside laboratories.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Attended lab meetings to participate in research discussions.
- Created test and validation setups for component, subsystem and machine levels.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
Pharmacy Technician
Kroger Pharmacy
Gallatin, TN
10.2016 - 10.2017
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
Education
Associate of Science -
Volunteer State Community College
B.S - Psychology
Lipscomb University
Skills
- Technical skills (Microsoft office, Excel, Meditech, etc)
- Organizational
- Effective communication skill demonstrated through customer service
- Management skills
- Critical Thinking
- Verbal and Written Communication
- Time Management
- Multitasking and Organization
- Teamwork and Collaboration
- Attention to Detail
- Records Administration
- Self-Motivated
- Errand Running
- Tech-Savvy
- Clerical Support
- Crime Prevention
- Resource Navigation
- Referral Coordination
- Child Protection
- Mental Health Assessment
- Suicide Prevention
- Grief Counseling
- Boundary Setting
- Documentation Skills
- Safety Planning
- De-Escalation Techniques
- Behavioral Health
- Inbound Call Management
- Reflective Listening
- Intervention Support
- Care Planning
- Treatment Planning
- Support Group Facilitation
- Psychology
- Emotional Support
- Adaptability
- Data Confidentiality
Certification
BLS CPI/Non-Violent Crisis Intervention
Timeline
Crisis Counselor
Volunteers Of America Western Washington
08.2023 - Current
Care Manager
Mental Health Cooperative
10.2022 - 08.2024
Mental Health Counselor
Skyline Tristar Madison
06.2021 - 10.2022
Accessioning Technician
Aegis Science Corporation
11.2020 - 05.2021
Receptionist
Tina’s Nail Spa
09.2018 - 09.2019
Pharmacy Technician
Kroger Pharmacy
10.2016 - 10.2017
Lab Technician Intern
Volunteer State Community College
05.2015 - 12.2018
Associate of Science -
Volunteer State Community College
B.S - Psychology
Lipscomb University
BLS CPI/Non-Violent Crisis Intervention
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