Loel Charles
Cypress,TX
Summary
A college graduate with an associate degree in Business from Lone Star College. A natural born leader striving to be the best version of myself . Seasoned in providing an elite customer service experience across several industries. Have a profound love for general sales. Currently a sales manager at one of the fastest growing insurance agencies in Texas. Achieved account manager of the year, sold over a million of premium, and promoted to manager all in my first year. Advanced in CRM software, leadership, MS Office, and data entry.
Overview
8
8
years of professional experience
Work History
Account Manager/Sales Manager/Account Executive
TGS Insurance
Houston, TX
10.2022 - Current
- Strategize and develop ways to maximize retention in renewal insurance department
- Create charts that track sales agents performance metrics through Salesforce, Microsoft word, and Excel.
- Take inbound warm leads with one call close expectation/ Maintain high close rate.
- Monitor call handle rates to ensure quality customer experiences
- Coach sales agents to prioritize customer needs and maintain a positive work attitude.
Electronics Department Manager
Target
CollegeStation, TX
07.2020 - 08.2022
- Manage and develop strategies to maximize electronic product sales
- Being knowledgeable of product throughout tech and able to explain electronic features of product if necessary
- Meet satisfactory sales goals by displaying sales skills to customers looking to buy electronic items
- Conducting advanced problem solving techniques to ensure customer satisfaction.
Speech Analyst Assistant
Texas Department of Aging
Houston, TX
08.2017 - 01.2018
- Worked with a sixteen-year-old child with non-verbal autism
- Reinforced academic skills such as reading, language arts, and American Sign Language
- Provided assistance with activities of daily living including grooming and personal hygiene
- Assisted Speech Pathologist in providing therapy and communication skills
- Established a positive relationship with child and parents; maintained confidentiality with child and family information
- Participated in activities out in the community and social interaction with other people
- Monitored behavior of child to ensure their safety
- Documented child's behavior and progress in case records; provided updates to parents
- Notified parents of any potential behavioral problems and assisted in the resolution of violent episodes
- Determined child's cause for distress and comfort and performed behavioral management tactics.
Assistant Coach (Part-time)
TBT sports
Tomball, TX
01.2016 - 12.2017
- Supervised and directed high school students in basketball drills
- Transported students to and from basketball practices and games
- Assisted the head coach in advising student athletes on proper game techniques
- Conducted team meeting after games to discuss ways to improve style of play.
Education
Associate degree in Business -
Lone Star College
Cypress, TX3 semesters in Geography - Geography
Texas A&M
College Station, TX06.2022
Skills
- Insurance
- Sales
- Managerial
- Account Management
- CRM Software
- Excel
- GIS
- Behavioral therapy
- Curriculum development
- Child Development
- Disability Development
- Data entry
Timeline
Account Manager/Sales Manager/Account Executive
TGS Insurance
10.2022 - Current
Electronics Department Manager
Target
07.2020 - 08.2022
Speech Analyst Assistant
Texas Department of Aging
08.2017 - 01.2018
Assistant Coach (Part-time)
TBT sports
01.2016 - 12.2017
Associate degree in Business -
Lone Star College
3 semesters in Geography - Geography
Texas A&M