Heather Loftis-Eide
Montgomery,AL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
13
13
years of professional experience
Work History
Dispatcher
Medline Industries, LP
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
MedTrans Branch Administrator
Medline Industries, LP
08.2021 - 11.2023
- Performs a variety of administrative duties to support the assigned branch - Provide phone support for inbound calls and field calls as necessary; communication via email
- Receives and screens visitors and telephone calls, and handles general inquiries of customers of Medline deliveries
- Create, process, and file all purchase orders and invoices for the MedTrans
- Manages all clerical aspects of Coretex/DRP systems and the Kronos payroll system (time off requests, perfect attendance tracking)
- Maintain office filing systems (employee, OSHA, payroll, bonus)
- Supporting Human Resources with various pre-employment, onboarding, and ongoing processes including requisition coordination, drug screen, benefit and training enrollment, performance tracking, and performance as needed
- Facilitates New Hire Onboarding presentations to new employees
- Establish and maintain MedTrans filing systems including employee records for training including onboarding, safety, position, and Code of Conduct
- Orders and stocks supplies
- Process and record all clerical requests for MedTrans including office and warehouse supplies, uniforms, and employee purchases
- Coordinate and communicate activities for MedTrans
- Handles multiple SAP systems including, ZRATE, ZROUTE, IQS9, ZTRN, receiving and inventory functions as well -
- Supports the branch management team with the team member timekeeping and attendance programs - Responsible for branch communication via bulletin board, Coretex messaging, and daily routing communication -
- Support branch leadership with other tasks as assigned
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Receiving Lead
Medline Industries, LP
01.2020 - 08.2021
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
- Managed the scheduling of incoming shipments, optimizing workflow and maintaining a balanced workload for staff members.
- Collaborated with other departments to expedite order processing, reducing wait times for customers.
Warehouse Associate
Medline Industries, LP
05.2015 - 01.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Temp Worker
Allegiance Staffing LLC
03.2015 - 05.2015
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Customer Care Professional
Frontier Community Services
07.2013 - 10.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort.
Assistant Manager
Subway
09.2011 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate's degree - Medical/Clinical Assistant
Virginia College
Montgomery, AL 08.2018
Skills
- Office Administration
- Customer Experience
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Updating logs
- Training and Development
- Route Planning
- Database Maintenance
Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher
Medline Industries, LP
11.2023 - Current
MedTrans Branch Administrator
Medline Industries, LP
08.2021 - 11.2023
Receiving Lead
Medline Industries, LP
01.2020 - 08.2021
Warehouse Associate
Medline Industries, LP
05.2015 - 01.2020
Temp Worker
Allegiance Staffing LLC
03.2015 - 05.2015
Customer Care Professional
Frontier Community Services
07.2013 - 10.2014
Assistant Manager
Subway
09.2011 - 07.2013
Associate's degree - Medical/Clinical Assistant
Virginia College
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