Logan Allen

EXECUTIVE DIRECTOR - BOONE RETIREMENT - 01/2022 - PRESENT

• Worked closely with department heads to guide operational strategy.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.
• Managed financial, operational and human resources to optimize business performance.
• Took ownership of resident/customer issues and followed problems through to resolution.
• Recruited, interviewed and hired employees and promoted positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Built relationships with residents/customers and community to establish long-term business growth.

EXECUTIVE DIRECTOR - RIVER PARK SENIOR LIVING - 10/2020 - 01/2022

• REFER TO ABOVE BULLETINS

BUSINESS OFFICER MANAGER - BOONE RIDGE SENIOR LIVING - 03/2019 - 10/2020

• Oversaw HR training, coaching, mentoring and staff retention.
• Observed all laws, regulations and other applicable obligations.
• Executed training programs.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Responded to employee inquiries to provide assistance with payroll-related questions.
• Calculated deductions and processed payroll for employees.
• Processed payroll garnishments such as tax liens and child support.
• Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
• Tracked customer service cases and updated service software with resident information.
• Delivered prompt service to prioritize resident needs.

TABLE GAMES DEALER - 01/2017 - 03/2019

• Handled and shuffled cards and playing pieces to maintain game integrity.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Controlled equipment such as roulette wheels to run games.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

SECURITY OFFICER - 06/2016 - 01/2017

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Reported suspicious activities and persons to law enforcement.
• Responded quickly to emergency situations to assess and deflect issues.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Wrote detailed reports of all security breaches and investigations.

LAUNDRY ATTENDANT - 10/2014 - 02/2015

• Collected soiled linens and clothing and pretreated stains.
• Observed and adjusted machine cycle times, achieving quality results.
• Operated machines correctly by following machine instructions and safety regulations.
• Rotated linens in storerooms and replenished when supplies ran low.

HOUSEKEEPER - 09/2013 - 05/2014

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Verified cleanliness and organization of storage areas and carts.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.