Logan Anders
Cedar Park,Texas
Summary
Detail oriented professional with 7+ years of providing excellent customer service. Dedicated worker with proven performance in management, leadership, and communication. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Texas Orthopedics Sports And Rehabilition
11.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Contacted patients on annual renewal dates to offer assistance.
- Answered incoming calls, scheduled appointments and filed medical records.
Associate Financial Services Professional
CHARLES SCHWAB
05.2023 - 10.2023
- Actively engage and assist clients when answering inbound calls with the goal of seeing through the client's eyes
- Assisted clients by issuing checks, wire transactions and educating clients on investment services
- Demonstrated problem resolution to difficult requests by clients as well as ability to listen and address client needs
- Provided technical support for online account access, navigation, and general account questions.
- Managed sensitive client data responsibly by adhering strictly to privacy policies and confidentiality agreements while sharing information internally or externally when necessary.
Server
SOTO
02.2015 - 05.2023
- Providing exceptional table service to patrons by maintaining knowledge of menu items, including daily specials, wines, and Japanese whiskeys -Resolved customer concerns and handled requests with professionalism to provide a memorable dining experience
- Leveraged knowledge of service and etiquette skills in human relations and time management to provide a high-quality, luxurious dining experience
- Delivered consistent communication and coaching to waitstaff members during daily staff meetings
- Interviewed potential job candidates and made hiring recommendations to general manager
- Assisted with new hire orientation and employee training.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
SALLY BEAUTY SUPPLY
08.2018 - 02.2019
- Balanced cash drawer at beginning and end of each shift, investigating and resolving discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Maintained clean, organized, and well-stocked check-out areas with regular attention to displays
- Boosted repeat business with routine suggestions of loyalty programs and store cards
- Educated customers about upcoming promotions, changing procedures, and available items.
Education
Associate In Science (A.S.) Business Administration And Management -
Southern New Hampshire University
Manchester, NH01.2022
Licensed Esthetician (Present) -
Ann Webb Skin Institute
Cedar Park, Texas01.2019
High School Diploma -
Vista Ridge High School
Cedar Park, Texas07.2017
Skills
- Information Confidentiality
- Staff Training
- Conflict Management
- Computer Literacy
- Understanding of HR Policies
- Corporate Compliance
- Judgment and Decision-Making
- Customer Service
- HIPAA Compliance
- Insurance Verification
Additional Information
https://www.linkedin.com/in/logan-anders-576065216/
Timeline
Patient Service Representative
Texas Orthopedics Sports And Rehabilition
11.2023 - Current
Associate Financial Services Professional
CHARLES SCHWAB
05.2023 - 10.2023
Sales Associate
SALLY BEAUTY SUPPLY
08.2018 - 02.2019
Server
SOTO
02.2015 - 05.2023
Associate In Science (A.S.) Business Administration And Management -
Southern New Hampshire University
Licensed Esthetician (Present) -
Ann Webb Skin Institute
High School Diploma -
Vista Ridge High School
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