Logan Anderson
Madison,WI
Summary
Communications Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances internal and external communication experiences by employing individualized problem-solving, understanding people's unique needs, and deploying customized solutions to build strong, life-long relationships..
Overview
3
3
years of professional experience
Work History
Revenue Agent
Wisconsin Department Of Revenue
11.2023 - Current
- Enhanced taxpayer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes to improve efficiency and reduce wait times.
- Assisted taxpayers in navigating department website and walking through online resources, improving user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Telecom Analyst
Valicom
05.2023 - 10.2023
- Reduced investment expenditure for clients through proactive monitoring and maintenance of telecom data.
- Increased customer satisfaction by providing timely and efficient support.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Trained new analysts on best practices, improving team performance and productivity.
Closing Store Manager
SpartanNash
07.2021 - 04.2023
- Optimized store closing procedures by implementing efficient scheduling and task delegation.
- Enhanced employee morale during store closure period through clear and concise communication.
- Streamlined communication channels between various departments involved in the store closure process for better efficiency and clarity.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Maintained customer satisfaction throughout store closure process by addressing concerns promptly and professionally.
Sales Representative
The Soap Opera
11.2020 - 06.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
Education
Bachelor of Arts - Communications
University of Wisconsin - Madison
Madison, WI05.2023
Skills
- Interpersonal and Written Communication
- Microsoft Office Proficiency
- Customer-Focused
- Video production
- Copywriting
- Speechwriting
- Strong verbal communication
- Editing and proofreading
Personal Interests
- Wisconsin Sports
- Hiking and Birding
- Board Games
- Traveling
Timeline
Revenue Agent
Wisconsin Department Of Revenue
11.2023 - Current
Telecom Analyst
Valicom
05.2023 - 10.2023
Closing Store Manager
SpartanNash
07.2021 - 04.2023
Sales Representative
The Soap Opera
11.2020 - 06.2021
Bachelor of Arts - Communications
University of Wisconsin - Madison
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