KAITLYN KLOPOTEK
Tomah,WI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lead Front Desk Agent
Stump Hospitality By Hilton
01.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Creates and maintains an environment that ensures confidentiality and privacy of guest information, while also confirming current address and phone number, updating information as needed
- Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services
- Enhanced reservation scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Organized special events or meetings within the organization by coordinating logistics such as room assignments, equipment setup, and attendee registration.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Assisted in training new employees and in updating procedures with experienced employees
Library Assistant
Adams County Library
10.2017 - 12.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
Education
Medical Terminology Course
Des Moines University
Des Moines, IA07.2023
High School Diploma -
Adams-Friendship High School
Adams, WI05.2018
Skills
- Guest satisfaction
- Check-in and Check-out Procedures
- Exceptional communication
- Flexible Schedule
- Cross-department coordination
- Customer Service
- Time Management
- Hospitality services
- Training and mentoring
- Database Management
References
Logan Arnold, 608-633-6229
Tomah VA - Health Technician
Danica Shabatka, 608-344-0240
Stump Hospitality - Housekeeping Lead
Stephanie Hicks, 608-403-6013
Adams County - Lead Librarian
Serenity Jamesson, 608-487-1069
Tomah VA - CNA
Timeline
Lead Front Desk Agent
Stump Hospitality By Hilton
01.2021 - Current
Library Assistant
Adams County Library
10.2017 - 12.2020
Medical Terminology Course
Des Moines University
High School Diploma -
Adams-Friendship High School
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