Logan Ball
New Iberia,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Enthusiast
The Point Seafood & Steakhouse
Broussard, LA
04.2019 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server Shift Leader/Bartending Instructor/Catering Coordinator
The Saint John Restaurant
Saint Martinville, LA
03.2016 - 05.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Served guests efficiently and professionally in a high volume.
- Served guests at a high volume (minimum of 300 customers) daily with an enthusiastic, positive and profession demeanor.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Poured and prepared mixed drinks for over 300 customers daily.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized slow periods to restock supplies, ice, trays and delivery bags. Maintained sanitization standards and adhered to Louisiana Department of Health protocol.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic service hours while maintaining calm, professional demeanor.
- Checked over 250 daily IDs to verify ages and uphold Louisiana state liquor laws.
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Limited portion sizes and used garnishes to control food costs.
- Orchestrated positive customer experiences by overseeing every area of service operations.
- Motivated staff to perform at peak efficiency and quality.
Front of House Shift Leader
Clementine Fine Dining & Spirits
New Iberia, United States
09.2011 - 03.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Managed and instructed organization, supervised assignments, planned and coordinated in-house and outsourced resources.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Assisted with bartending duties during high-volume shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Oversaw successful bar service and operations to handle as many as 300 guests per day.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Asked customers for feedback, solved problems, provided additional items and anticipated necessities throughout meal.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of twenty - person wait staff who attended to specific needs of countless customers daily for upscale restaurant with social relevancy and intentionality.
Education
Applied Studies - Medical Radiologic Technology
Louisiana State University At Eunice
Eunice, LACertification - Physical Therapy Technology
Academy of Acadiana
Downtown New Iberia, Louisiana01.2012
College Prepatory - Extensive High School Credits
Highland Baptist Christian School
New Iberia, LA12.2011
Skills
- Performance Goals
- Customer Feedback
- POS Systems and Ordering Platforms
- High-Volume Dining
- Menu Memorization and Presentation
- Elegant Food Plating
- Mixology Techniques
- Event Setup
- Cocktail Service
- Age Identification and Compliance
- Hospitality Management
- Food and Beverage Pairings
Timeline
Customer Service Enthusiast
The Point Seafood & Steakhouse
04.2019 - Current
Server Shift Leader/Bartending Instructor/Catering Coordinator
The Saint John Restaurant
03.2016 - 05.2022
Front of House Shift Leader
Clementine Fine Dining & Spirits
09.2011 - 03.2016
Applied Studies - Medical Radiologic Technology
Louisiana State University At Eunice
Certification - Physical Therapy Technology
Academy of Acadiana
College Prepatory - Extensive High School Credits
Highland Baptist Christian School
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