Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Logan Medley

Philadelphia,Pa

Summary

Dynamic leader with a proven track record at AmeriHealth Caritas, adept in enhancing client experiences and streamlining service delivery. Excelled in organizational leadership and communication, significantly improving customer satisfaction. Skilled in needs assessment and proficient in office programs, demonstrating a commitment to achieving and exceeding set goals through innovative strategies and team collaboration.

Overview

9
9
years of professional experience

Work History

Service Coordinator

AmeriHealth Caritas
Philadelphia, PA
09.2023 - Current
  • Provided support and guidance to clients, navigating them through service options.
  • Coordinated delivery of services to clients, ensuring timely and efficient support.
  • Maintained positive working relationship with fellow staff and management.
  • Developed strategies for improving customer experience with the organization's services.
  • Managed and updated client databases to ensure accurate and current information.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Managed scheduling of appointments and service calls to meet client needs.
  • Assisted in the development and implementation of service plans based on client assessments.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Assessed the safety of the home environment for the risk of abuse or neglect.
  • Identified relevant resources for clients within local area and obtained necessary referrals.
  • Provided resources, referrals, and follow-up services to participant's in need.
  • Encouraged healthy lifestyle choices by educating parents about nutrition, exercise, mental health awareness.
  • Collaborated with other agencies to ensure that families receive appropriate services.

Operations Director

Good Family Support Services
Philadelphia, USA
09.2019 - 09.2023
  • Define and implement operational policies
  • Complete hiring, and onboarding of all new employees
  • Work with Human Resources to develop staff parameters
  • Oversee client support services
  • Interviewing, hiring and training department staff
  • Write scripts for and overseeing all company commercials and radio advertisement
  • Design company logos, graphics, and flyers
  • Develop and maintain relationships with local business
  • Spearhead and direct all company events, including, but not limited to, fundraisers, charity events, and community events.
  • Oversee company social media account department
  • Maintain daily positive communication with clients
  • Maintain employee weekly scheduling
  • Provide quality assurance and customer care
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.

Behavioral Health Technician

Einstein Healthcare Network
Philadelphia, PA
01.2021 - 03.2023
  • Monitored patient safety in all areas of the facility.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Accompanied patients to medical and counseling appointments.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Aided patients in performing activities of daily living.
  • Established and maintained professional working relationships with clients, staff and public.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Completed daily client rounds and tracked client movements.
  • Maintained accurate documentation of patient progress and treatments received.
  • Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
  • Documented behavioral incidents to keep accurate records.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment; educated in restraint.

Public Relations Assistant

3BG Marketing
Philadelphia, USA
06.2019 - 01.2021
  • Oversee and assist with public social media content
  • Edit and proofread company/brand literature
  • Develop targeted audience campaigns
  • Secure media placement
  • Manage event calendars
  • Provide assistance, organization and successful execution of events
  • Build and maintain long term relationships for clients including but not limited to restaurants, athletes and liquor securement for clients
  • Maintain contact databases
  • Perform a variety of different administrative task

Case Management

Good Family Support Services
Philadelphia, USA
08.2018 - 08.2019
  • Oversee a case load of 86 clients and 86-120 caregivers
  • Coordinating safe and client centred-care
  • Assessing patients for necessary care or changes to current care plans
  • Monitoring cases by verifying caregiver's attendance
  • Advocating for needed services and entitlements on behalf of the client
  • Obtaining additional resources on behalf of the client
  • Maintaining client's records by recording case notes
  • Logging events and progress
  • Participated in training sessions on topics related to case management procedures.
  • Assessed client needs, identified appropriate resources, and provided case management services.
  • Provided individualized case management, counseling, and referrals to appropriate community resources.

Store Manager

Pnk Elephant
Philadelphia, USA
08.2016 - 07.2018
  • Pioneer sales at a company brick and mortar location as well as the company website and social media accounts
  • Oversee a small staff as well as coordinating with other company locations
  • Launch seasonal sales campaigns, targeting sales demographics
  • Recruit and maintain ongoing relationships with brand ambassadors
  • Direct, style and organize photo shoots
  • Interview, hire and train all employees
  • Upkeep the presentation of the company store, in addition to styling window displays based on current trends and events
  • Provide quality assurance and customer service
  • Maintain store inventory

Education

Bachelor of Arts - Corporate Communication

Pennsylvania State University
ABINGTON, PA
02.2025

High School - Business Communications

John W. Hallahan High School
PHILADELPHIA, PA
06.2014

Skills

  • Leadership
  • Organization
  • Communication
  • Initiative
  • Notetaking and documentation
  • Ongoing client support
  • Service monitoring and evaluation
  • Accurate recordkeeping
  • Needs assessment
  • Proficiency in office programs
  • Telephone communication
  • Individualized service plans
  • Behavioral control
  • Activity monitoring
  • Patient assessment
  • Crisis handling
  • Patient observation
  • Nonverbal communication
  • Behavioral management
  • Supportive counseling
  • Verbal de-escalation
  • Walking rounds

References

Available upon request.

Timeline

Service Coordinator

AmeriHealth Caritas
09.2023 - Current

Behavioral Health Technician

Einstein Healthcare Network
01.2021 - 03.2023

Operations Director

Good Family Support Services
09.2019 - 09.2023

Public Relations Assistant

3BG Marketing
06.2019 - 01.2021

Case Management

Good Family Support Services
08.2018 - 08.2019

Store Manager

Pnk Elephant
08.2016 - 07.2018

Bachelor of Arts - Corporate Communication

Pennsylvania State University

High School - Business Communications

John W. Hallahan High School

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Logan Medley