Logan Baugh
Orem,UT
Overview
10
10
years of professional experience
Work History
Supervisor
Brick Oven Restaurant
Provo, UT
05.2016 - Current
- Oversee training of new employees
- Address customer complaints in a kind and courteous manner
- Assist in various restaurant departments to ensure seamless service flow and operational efficiency.
- Handle escalated issues calmly, ensuring positive outcomes and customer satisfaction.
- Set up and optimize router configurations for performance and security
- Replace outdated hardware and install new access points to give reliable wifi for PoS
- Repair corrupted image files using Command Prompt tools including CHKDSK, SFC, and DISM.
- Update and maintain computer and printer drivers to ensure optimal system performance
- Disassemble and reassemble desktops for proper cleaning maintenance
- Configure router settings and update firmware to maintain network security and performance
- Remove and reapply thermal paste from CPU's and GPU's
- Troubleshoot network and device errors in a thorough manner
Drumline Instructor
Lehi High School
Lehi, UT
03.2023 - 12.2023
- Developed and implemented drum line curriculum to enhance student performance and engagement
- Conducted individual and group rehearsals, fostering teamwork and musical growth among students
- Modified and refined audio recordings to develop structured practice materials that enhanced student learning
- Provided one-on-one help after and before rehearsals to offer additional support to struggling students and encourage success
- Arrived before rehearsals to adjust drum and tune drum equipment
- Established timely goals and followed up on progress on a daily and weekly basis
Education
Information Technology
Mountainland Technical College
Lehi, UT07-2025
Bachelor of Arts - Music Performance
Brigham Young University
Provo, UT12-2020
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Virtualization technologies
- Microsoft windows and office
ACADEMIC EXPERIENCE
MOUNTAINLAND TECHNICAL COLLEGE AUGUST 24- JULY 25
- Mentored underclassmen and explained complex technical terms and hands on procedures.
- Demonstrated how to assemble and disassemble desktop and laptop computers and proper safety measures to take.
- Taught proper ethernet cabling wiring.
- Led discussions on common software, network and hardware issues, and listed proper steps to identify and resolve issues.
ADDITIONAL INFORMATION
TECHNICAL SKILLS: Command prompt, router maintenance and onfiguration, Excel, SQL. Hardware disassembly/maintenance.
CERTIFICATIONS: Comptia A+ 1101-1102, and Fundamentals. Google IT Fundamental.
Timeline
Drumline Instructor
Lehi High School
03.2023 - 12.2023
Supervisor
Brick Oven Restaurant
05.2016 - Current
Information Technology
Mountainland Technical College
Bachelor of Arts - Music Performance
Brigham Young University