Proven leader with extensive experience at Starbucks, adept in inventory oversight, customer relations, and fostering team development. Excelled in optimizing operations and achieving a significant reduction in employee turnover. Skilled in multitasking and building strong relationships, consistently delivering results by prioritizing high standards and efficiency.
Improved Customer Satisfaction Scores from low 20's to high 40's and 50's with a company goal of 45+. Did so through consistent coaching in the moment with team members on proper customer interactions while maintaining composure and standards of the company. Able to hold these scores and see little fluctuations week by week.
Regularly assessed payroll and scheduling needs while adjusting them at any moment to adhere to company notifications on adjustments. At times this would have me stepping in to fill the gaps needed and to lead by example for proper execution of operations.
Coordinated with different vendors and levels of management to create linked communications that lead to event coordinating, partnerships with different outlets/reliefs such as fundraising, and different methods in achieving results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.