Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Logan Benson

Roseville,CA

Summary

Proven leader with extensive experience at Starbucks, adept in inventory oversight, customer relations, and fostering team development. Excelled in optimizing operations and achieving a significant reduction in employee turnover. Skilled in multitasking and building strong relationships, consistently delivering results by prioritizing high standards and efficiency.

Improved Customer Satisfaction Scores from low 20's to high 40's and 50's with a company goal of 45+. Did so through consistent coaching in the moment with team members on proper customer interactions while maintaining composure and standards of the company. Able to hold these scores and see little fluctuations week by week.

Regularly assessed payroll and scheduling needs while adjusting them at any moment to adhere to company notifications on adjustments. At times this would have me stepping in to fill the gaps needed and to lead by example for proper execution of operations.

Coordinated with different vendors and levels of management to create linked communications that lead to event coordinating, partnerships with different outlets/reliefs such as fundraising, and different methods in achieving results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Store Manager

Starbucks
06.2014 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Shift Lead

American Eagle Outfitters, Inc
06.2013 - 05.2016
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Enforced company policies and regulations with employees.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

High School Diploma -

Enterprise High School
Redding, CA

No Degree -

Shasta College
Redding, CA

Continuing Studies

Sierra College
Rocklin, CA

Skills

  • Customer Relations
  • Multitasking and Organization
  • Schedule Management
  • Talent Recruitment
  • Sales Analysis
  • Inventory Oversight
  • Payroll Management
  • Team Development
  • Relationship building and management
  • Work Planning and Prioritization
  • Policies and Procedures
  • Recruiting and Hiring

Timeline

Store Manager

Starbucks
06.2014 - 08.2024

Shift Lead

American Eagle Outfitters, Inc
06.2013 - 05.2016

High School Diploma -

Enterprise High School

No Degree -

Shasta College

Continuing Studies

Sierra College
Logan Benson