Logan Bevis
Pensacola,Florida
Summary
Hard-working professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
07.2023 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Helped approximately 100 customers every day with positive attitude and focus on customer satisfaction.
Graduate Research Assistant
UWF Historic Trust
08.2021 - 12.2023
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decision-making.
- Alphabetized, inventoried and consolidated thousands of files from UWF Historic Trust's collection
- Supported department members with administrative, research and academic assistance.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
- Managed multiple research projects simultaneously, ensuring timely completion and adherence to high-quality standards.
Registered Behavioral Therapist
Proud Moments ABA
07.2022 - 05.2023
- Communicated confidentially and professionally with parents, supervisors, behavior analysts, and other members of the client’s team as necessary
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served while ensuring compliance with federal, state, and local employment laws and regulations and company policies.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Implemented crisis intervention techniques when necessary to ensure the safety of clients, staff, and families.
- Increased client progress by implementing individualized treatment plans targeting specific behavioral goals.
- Collaborated with multidisciplinary teams to create comprehensive, customized treatment plans for each client.
Information Aid
Arcadia Mill Archeological Site
08.2021 - 05.2022
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
- Enhanced user experience by providing accurate and timely information to library patrons.
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Team Lead
DICK'S Sporting Goods
06.2015 - 08.2021
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Tracked receipts, employee hours and inventory movements
- Reported on updates to project specifications and progress
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Optical Technician
Eye Care Associates
01.2017 - 03.2018
- Performed ocular examinations for eye pressures, visual acuity, macular degeneration, diabetic retinopathy, etc
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Education
Master of Arts - MA - Early American History
University of West Florida
Pensacola, FL12.2023
Bachelor of Arts - BA - History
University of West Florida
Pensacola, FL05.2021
Associate of Arts - AA - History
Pensacola State College
Pensacola, FL12.2019
Skills
- Analytical Thinking
- Research and analysis
- Proofreading
- Microsoft Excel
- Historical Research
- Data Entry
- Task Prioritization
- Project Management
- Inventory and supply management
- Historical Preservation
- Supervisory Experience
- Professional Writing
- Systems Management
- Documentation And Reporting
Additional Information
I have been practicing Brazilian Jiu Jitsu for two years competing in tournaments across the United States. It has directly contributed to my growth as an individual which has improved all aspects of my life, personally and professionally.
Languages
Spanish
Professional Working
Timeline
Member Service Representative II
Navy Federal Credit Union
07.2023 - Current
Registered Behavioral Therapist
Proud Moments ABA
07.2022 - 05.2023
Graduate Research Assistant
UWF Historic Trust
08.2021 - 12.2023
Information Aid
Arcadia Mill Archeological Site
08.2021 - 05.2022
Optical Technician
Eye Care Associates
01.2017 - 03.2018
Team Lead
DICK'S Sporting Goods
06.2015 - 08.2021
Master of Arts - MA - Early American History
University of West Florida
Bachelor of Arts - BA - History
University of West Florida
Associate of Arts - AA - History
Pensacola State College