Finance student at the University of Georgia with a track record excelling in problem-solving and team collaboration. Enhanced customer satisfaction through effective communication and timely issue resolution. Skilled in data analysis and continuous improvement, fostering a positive work environment that drives team success and operational efficiency. Im looking for good opportunities to enhance my skills in the field of finance as I am very interested in wealth management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Mammoth Holdings
06.2025 - 08.2025
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Food Service Associate
Barberitos Franchising
08.2024 - 01.2025
Maintained a clean and organized work environment for optimal food prep efficiency.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Enhanced customer satisfaction by providing timely and efficient food service.
Handled cash transactions with accuracy, balancing registers at the end of shifts.
Kept register accurate through correct billing, payment processing, and cash management practices.
Cart Attendant
White Columns Country Club
05.2021 - 08.2023
Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Shut down facility daily by turning off lights, storing equipment and locking doors.
Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Provided valuable support during tournaments, ensuring smooth operations throughout events.
Collaborated with team members to streamline work processes, improving overall productivity levels.
Supported clubhouse operations when needed, contributing positively to the overall guest experience.