Logan Boggs
Hampton,TN
Summary
Authorized to work in the US for any employer Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Advance Financial
Johnson City, TN
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Welcomed, greeted and assisted guests in high-traffic store, generating $35,000 of dollars in business month.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Customer Service Representative
Citi
Johnson City, TN
08.2020 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Managed over 50 customer calls per day.'
General Manager of Operations
Chick-fil-A
Johnson City, TN
09.2019 - 08.2020
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained facility and grounds to present positive image.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased sales by 4% every month
Assistant Store Manager of Operations
PEEBLES CREATIVE GROUP INC
Elizabethton, TN
09.2018 - 09.2019
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Pharmacy Technician
WALGREENS
Elizabethton, TN
07.2013 - 09.2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Retail Project Manager
Best Buy
Kingsport, TN
01.2011 - 07.2013
- Exhibited high-level knowledge of retail manufacturing and distribution practices and channels.
- Collaborated with internal creative team on marketing, advertising and social media campaigns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Lighthouse Christian School
Kingsport, TN 08.2005 - 05.2009
Skills
Complaint resolution
Sales expertise
Strategic sales knowledge
Medical terminology knowledge
POS systems expert
Technical Support
Multi-line phone talent
Staff education and training
Key holder experience
Stocking and replenishing
Money handling abilities
Professional telephone demeanor
Retail materials management
Report preparation
Certification
CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Advance Financial
03.2022 - Current
Customer Service Representative
Citi
08.2020 - 03.2022
General Manager of Operations
Chick-fil-A
09.2019 - 08.2020
Assistant Store Manager of Operations
PEEBLES CREATIVE GROUP INC
09.2018 - 09.2019
Pharmacy Technician
WALGREENS
07.2013 - 09.2018
Retail Project Manager
Best Buy
01.2011 - 07.2013
High School Diploma -
Lighthouse Christian School
08.2005 - 05.2009