Logan Campbell
Front Royal,VA
Overview
4
4
years of professional experience
Work History
Sales and Service Team Leader
Sephora
Ashburn, VA
12.2022 - Current
- Provided guidance and support to sales and service team members, ensuring their performance met our metric driven objectives.
- Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions and coaching as needed.
- Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
- Collaborated with cross-functional teams such as operations, brand reps and other stores to ensure high standards of customer satisfaction were met.
- Developed promotional materials such as flyers, posters, to promote products and services offered by the organization.
- Provided guidance on best practices related to diversity, equity, and inclusion training.
Sephora Store Manager
Kohls
Winchester, VA
05.2022 - 12.2022
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Assisted in onboarding new hires by preparing orientation materials and conducting orientations for new employees.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
- Fostered positive employee relationships through communication, training and development coaching.
Closing Store Manager/ Ulta Store Manager
Target
Gaithersburg, MD
08.2020 - 05.2022
- Managed the store closing process, ensuring all tasks were completed in a timely manner.
- Organized and delegated tasks to staff members for closing activities such as restocking shelves, cleaning, and organizing merchandise.
- Conducted daily sales reports to analyze performance and ensure accuracy of financial records.
- Ensured all employees adhered to company policies regarding customer service and safety standards.
- Monitored employee attendance and hours worked, provided feedback on performance and took corrective action when necessary.
- Maintained a clean work environment by delegating cleaning duties among staff members during closing shifts.
- Served as primary contact with vendors regarding product orders, returns, pricing discrepancies.
- Assisted customers with inquiries about products or services offered at the store prior to closing time.
- Resolved customer complaints in a professional manner while upholding company standards of quality service.
Metrics and goals accomplished.
- When I first joined Sephora, I was tasked with owning the Metric of MultiWorld. One of the initial issues I noticed was the lack of understanding about MultiWorld and how to build MultiWorld baskets. This was evident as our MultiWorld rate was at 32% when the goal was 34%. During my first 30 days, I focused on realigning the team to have a clear understanding of MultiWorld and its importance. I developed a training plan for myself and my co-leaders to improve the team's performance. I observed that we were missing opportunities to engage clients and link their needs to other products. Through role-playing and consistent coaching, we managed to exceed our goal, achieving a MultiWorld rate of 35% in January. To sustain this success, I monitored any downward trends, such as specific days or times, and identified any correlations with team members or leadership presence. Using this information, I provided targeted support to ensure each team member, from Beauty Advisors to Leaders, contributed effectively. This approach led us to finish the year at 37.82%, almost 4% over our goal
- I have taken on organizing events since my manager noticed the success of our MultiWorld. This was a new responsibility for me, both on stage and logistically. During my MultiWorld training, I paid attention to which brands were doing well and learned to read my clients to stay up to date with trends. I pushed for more brand education and collaboration with our brand representatives. One of my first accomplishments in this area was organizing a Caudalie takeover for our district, which our store won. As a result, my store manager was rewarded with a free trip to NYC and the team received full-sized gratis products. Another success was an event we organized for Mother's Day for Armani. With just one bay of products, we outperformed stores that had three bays and higher foot traffic than we did. On a company-wide level, I planned and executed an event for the brand Saie, which resulted in the largest recorded number of sales for Saie ever in one day. Our events are successful because we focus on education and keeping the team motivated, while demonstrating to our clients why they need the products we are showcasing. We sell with confidence and back it up with charisma. Our district's goal for events is 3.2%, and as of now, we are sitting at 5.10% for the year, which is 3.8% above target and puts us in 2nd place overall in the district. All of this reflects my dedication to education, passion for the products and clients, as well as my charisma and leadership skills.
Timeline
Sales and Service Team Leader
Sephora
12.2022 - Current
Sephora Store Manager
Kohls
05.2022 - 12.2022
Closing Store Manager/ Ulta Store Manager
Target
08.2020 - 05.2022