Logan Carlton

• Enhanced daily living of special needs adults by proactive support and engagement.
• Provide empathetic, tailored assistance to adults with special needs, fostering independence.
• Closely monitor and adapt to individual care plans, ensuring precise support for special needs adults.
• Passionately assist in the personal and social development

Responsibility of the Health Information Specialist is to ensure the medical records viewed contain the correct patient information and any requested medical information pertaining to the medical chart from our clients.

• Review each page of the chart/progress notes to make sure that the records retrieved are for the correct member and meets predetermined requirements.

• Required to work charts that have been rejected when errors or missing medical information is detected

• Proficient time management, problem solving and analytical skills

• Ensures medical records are assembled in standard order and are accurate and complete
  

Assists members and providers with questions concerning eligibility, billing, claims, general coverage questions, PCP and address changes, and any questions or concerns about Medicare Advantage health and prescription drug benefits. Task can also include scheduling appointments for members, calling benefits vendors , escalating issues for providers , pre authorizations , Cpt code searching .

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  
• Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  
• Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.

• Managed team operations during shifts at Kentucky Fried Chicken since Aug 2021
• Implemented innovative strategies for efficient workflow
• Resolved customer complaints promptly, enhancing customer satisfaction
• Led team to succeed during hectic hours
• Monitored inventory
• Trained new staff, enhancing team performance and service quality.