Logan Carmichael
Richmond,KY
Summary
Customer-oriented hospitality professional with a strong focus on enhancing guest experiences through attentive listening and tailored recommendations. Demonstrates a proven ability to analyze individual needs and implement effective solutions, resulting in increased customer satisfaction. Core competencies include exceptional communication, problem-solving, and relationship management skills. Committed to leveraging expertise within a dynamic team to further elevate customer engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Boones Trace National Golf Course
Richmond, KY
11.2023 - Current
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Outside Service Staff Member
Boones Trace National Golf Course
Richmond, KY
08.2022 - Current
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Set up and managed tournaments for members of the golf course, along with accompanying their guests.
- Responded to customer inquiries regarding pricing, availability and other related issues.
- Greeted guests with an engaging attitude to promote positive experiences.
Food Runner
Proud Mary BBQ
Lexington, KY
04.2021 - 08.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Organized food orders and ensured accuracy of items served to customers.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
Cook
Apollos Pizza
Richmond, KY
05.2021 - 07.2021
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Used standardized recipes and other instructions to prepare food.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Madison Central High School
05-2023
Some College (No Degree) - Homeland Security
Eastern Kentucky University
Richmond, KYSkills
- Positive and professional
- Multitasking and organization
- Positive guest interactions
- Initiative-taking
- Reliability and punctuality
- Problem-solving abilities
- Adaptability
- Crisis management
Timeline
Server
Boones Trace National Golf Course
11.2023 - Current
Outside Service Staff Member
Boones Trace National Golf Course
08.2022 - Current
Cook
Apollos Pizza
05.2021 - 07.2021
Food Runner
Proud Mary BBQ
04.2021 - 08.2022
High School Diploma -
Madison Central High School
Some College (No Degree) - Homeland Security
Eastern Kentucky University
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