Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Charpentier

Youngsville,LA

Summary

Dynamic leader with proven expertise in team motivation and workplace safety, honed across roles at Walgreens and other notable employers. Excelled in employee training and policy enforcement, achieving significant cost savings through meticulous cash handling and inventory control. Skilled in fostering high-performance teams and delivering exceptional customer service, demonstrating both hard and soft skills.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

Walgreens
02.2023 - 05.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Set overall vision and provided team leadership.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained friendly and professional customer interactions.

Shift Manager

Pet Supplies Plus
08.2022 - 11.2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked effectively in fast-paced environments.

Shift Lead Manager

Walgreens
03.2021 - 02.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Set overall vision and provided team leadership.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained friendly and professional customer interactions.

Customer Service Representative

Rouses Market
03.2019 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Housekeeper

Iberia Medical Center
07.2018 - 03.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Education

Westgate High School
New Iberia, LA

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling

Timeline

Shift Lead Manager

Walgreens
02.2023 - 05.2024

Shift Manager

Pet Supplies Plus
08.2022 - 11.2022

Shift Lead Manager

Walgreens
03.2021 - 02.2022

Customer Service Representative

Rouses Market
03.2019 - 03.2021

Housekeeper

Iberia Medical Center
07.2018 - 03.2019

Westgate High School

Similar Profiles

CREATE PROFILE
Logan Charpentier