Logan Cobb
Maidsville,WV
Summary
Adept at enhancing patient and customer satisfaction through exceptional service and HIPAA-compliant data management, my tenure at WVU Medicine and Mon General has honed my skills in medical records maintenance and housekeeping operations. Leveraging strong organization and adaptability, I consistently improve operational efficiency and support healthcare teams, contributing to a cleaner, safer patient environment.
Overview
5
5
years of professional experience
Work History
Unit Clerk
WVU Medicine
04.2022 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Obtained and organized medical records for office visits and scheduled labs.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Interacted with customers by phone, email, or in-person to provide information.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Unit Clerk/Housekeeper/Clinical Assistant
Mon General
04.2021 - 06.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Associate
Walmart
05.2019 - 04.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Education
Associate of Applied Science - Respiratory Therapy
Pierpont Community And Technical College
Fairmont, WVAssociate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
- Reception Management
- Medical Records Maintenance
- Multi-line phone system
- Medical Terminology
- Supply Restocking
- Electronic Charting
- Transcribing orders
- Documenting vital signs
- Transfer Coordination
- Strong Organization
- Retrieving medical records
- Supply Requisition
- Clinical Support
- Document filing
- Electronic Health Records
- Adaptability in Healthcare Settings
- Housekeeping Operations
- Housekeeping Assistance
- Excellent housekeeping
- Cleaning and Housekeeping
- Housekeeping excellence
Timeline
Unit Clerk
WVU Medicine
04.2022 - Current
Unit Clerk/Housekeeper/Clinical Assistant
Mon General
04.2021 - 06.2022
Associate
Walmart
05.2019 - 04.2021
Associate of Applied Science - Respiratory Therapy
Pierpont Community And Technical College
Associate of Science - Criminal Justice
Southern New Hampshire University