Logan Dail
Fayetteville,NC
Summary
Proven leader and adept communicator, I leveraged teamwork and computer knowledge to enhance operational efficiency at Metronet. Skilled in customer service, I significantly improved job site safety and project completion rates. My background includes diverse roles from OSP Supervisor to Fiber Technician, showcasing a fast learning curve and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
OSP Supervisor II
Metronet
06.2023 - Current
- Conduct daily safety inspections for underground and aerial contracting crews.
- Ensure proper work area protection is maintained on the job site.
- Ensure LCP's are built in accordance with DOT permits and pole permits.
- Monitor the budget for approved work orders.
- Handle any damage complaint within 24 hours of the ticket being submitted.
- Respond to utility strikes and complete documentation of the strike within 24 hours.
- Work directly with DOT inspectors for any issues that arise on the job site.
- Complete pole inspections to ensure passing status on authorized attachments.
- Complete as-builts for DOT permits after the work for specific encroachments have been completed.
- Authorize payments for completed work orders.
Field Services Lead
Metronet
12.2022 - 06.2023
- Ensure field technicians arrive within their time frame for residential and commercial jobs.
- Oversee all simple and complex commercial installations.
- Monitoring and maintenance of all huts located in and around Fayetteville.
- Investigate and resolve all damage claims submitted by customers.
- Perform commercial site surveys to service new commercial customers.
- Ensure all technicians are following correct procedures when installing and repairing customers.
- Perform monthly safety audits and quality inspections on in-house technicians.
- Handle occasional outages to restore services to customers.
- Usage of OTDR's to determine approximate locations of damaged fiber.
- Assist with training of new fiber technicians.
Fiber Technician II
Metronet
08.2021 - 12.2022
- Complete residential and commercial installations in an efficient manner.
- Complete basic repairs for customers out of service.
- Maintain appropriate inventory needed to complete installations and repairs.
- Have knowledge of correct routing of indoor and outdoor wire to ensure cleanliness of work.
- Training of new hires to ensure proper procedures of installations and repairs.
- Assist with augments to open new areas of service.
Deputy Clerk
Cumberland County Clerk Of Superior Court
05.2020 - 08.2021
- Assist attorneys and district attorneys with processing and filing orders, motions, continuances, and recalls.
- Assists citizens with filling out affidavits.
- Assist citizens with criminal matters.
- Assist citizens with processing and filing civil matters.
- Answered telephone calls related to both criminal and civil matters.
Pizza Maker
Papa John's Pizza
07.2018 - 06.2019
- Prepared pizza orders for pickup and delivery.
- Maintained a clean work environment.
Lifegaurd
Fantasy Lake Water Park
05.2015 - 08.2016
- Responsible for keeping watch over the swimming area and the people around the swimming area.
- Rescued swimmers in distress.
- Ensured that all safety rules are being followed.
- Enforced all Fantasy Lake Water Park policies and procedures.
- Inspected facility on a daily basis and reported unsafe conditions.
Education
No Degree - Computer Science
East Carolina University
Greenville, NCHigh School Diploma -
Cape Fear High School
Fayetteville, NC06.2015
Skills
- Customer service
- Fast Learner
- Computer Knowledge
- Teamwork
- Leadership
Timeline
OSP Supervisor II
Metronet
06.2023 - Current
Field Services Lead
Metronet
12.2022 - 06.2023
Fiber Technician II
Metronet
08.2021 - 12.2022
Deputy Clerk
Cumberland County Clerk Of Superior Court
05.2020 - 08.2021
Pizza Maker
Papa John's Pizza
07.2018 - 06.2019
Lifegaurd
Fantasy Lake Water Park
05.2015 - 08.2016
No Degree - Computer Science
East Carolina University
High School Diploma -
Cape Fear High School