Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Logan Darden

Roseville,MI

Summary

Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

4
4
years of professional experience

Work History

Intro Banker 1

Rocket Mortgage
06.2024 - 09.2024
  • Studied for the National Licensing System (NMLS) exam, gaining a solid understanding of mortgage laws, ethics, and lending practices
  • Completed required pre-licensing education hours
  • Assisted with client mock interactions and document review processes to prepare for real-world mortgage advisory scenarios
  • Gained familiarity with compliance and documentation standards

Guest services member

Target
08.2023 - 06.2024
  • Resolved guest inquiries and complaints, achieving a 95% satisfaction rate, contributing to positive customer feedback
  • Greeted guests and provided assistance, ensuring a welcoming experience for an average of 50+ customers per shift
  • Collaborated with team members and escalated issues as necessary to maintain high service standards

Health enthusiast

The Vitamin Shoppe
11.2022 - 08.2023
  • Collaborated with the team to understand, support, and achieve established sales goals
  • Research and analyze customer feedback to identify areas of improvement and provide recommendations to enhance the overall customer experience
  • Providing personalized product recommendations and advice based on customers' health goals and needs

Cashier

Whole Foods Market
05.2022 - 11.2022
  • Provided exceptional customer service to over 100 customers daily, handling cash and card transactions with 98% accuracy
  • Efficiently managed cash and credit transactions while maintaining positive rapport with customers, contributing to repeat business
  • Addressing customer concerns and complaints in a polite and professional manner, escalating issues when necessary to management

Front Desk Associate

Wayne State University Housing
01.2022 - 05.2022
  • Provided telephone and front desk reception services, which includes providing assistance, and answering questions from students, parents, summer guests, vendors, and guests
  • Assisted students with applying for housing online, on-line checkout, and submitting maintenance requests
  • Managed guest check-ins and check-outs efficiently using property management software ensuring accurate reservation details and billing information

Call center representative

Teleperformance
02.2021 - 01.2022
  • Troubleshooting problems, resolving complaints, and ensuring customer satisfaction
  • Answering customer inquiries, addressing concerns, and providing information about products, services, or policies
  • Representatives must handle high call volumes while maintaining a professional and helpful demeanor
  • Maintaining up-to-date and accurate records of all customer interactions including the nature of inquiries, actions taken, and follow-up details, using CRM or call center software

Education

Bachelor of Business Administration And Management - Business Management

Wayne State University
Detroit, MI
12-2025

Skills

  • Communication skills
  • Customer Relationship Management (CRM)
  • Active Listening
  • Call Center Protocols
  • Computer proficiency
  • Microsoft Office Suite
  • Conflict resolution
  • Problem Solving
  • Adaptability
  • Time Management

Timeline

Intro Banker 1

Rocket Mortgage
06.2024 - 09.2024

Guest services member

Target
08.2023 - 06.2024

Health enthusiast

The Vitamin Shoppe
11.2022 - 08.2023

Cashier

Whole Foods Market
05.2022 - 11.2022

Front Desk Associate

Wayne State University Housing
01.2022 - 05.2022

Call center representative

Teleperformance
02.2021 - 01.2022

Bachelor of Business Administration And Management - Business Management

Wayne State University

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Logan Darden