Customer Service Representative
SUBWAY®Restaurants
Mobile, AL
06.2025 - Current
- Customer Service Excellence: Provide outstanding customer service by greeting customers warmly, taking their orders accurately, and ensuring a pleasant dining experience. Address customer inquiries and concerns promptly to enhance satisfaction and loyalty.
- Food Preparation: Prepare fresh ingredients daily, including slicing vegetables, meats, and cheeses. Follow food safety and hygiene standards to ensure that all food items are safe for consumption, and meet company quality standards.
- Sandwich Assembly: Assemble sandwiches and other menu items according to customer specifications and Subway’s standard operating procedures. Ensure that each sandwich is made with attention to detail and presentation.
- Cash Handling: Operate the cash register efficiently, processing customer transactions accurately. Handle cash, credit, and debit card payments, ensuring that all financial transactions are recorded correctly.
- Inventory Management: Assist in managing inventory levels by monitoring stock, and reporting shortages to the supervisor. Help with receiving deliveries and organizing supplies in the storage area to maintain an efficient workflow.
- Cleanliness and Sanitation: Maintain a clean and organized workspace, including the dining area, food preparation areas, and restrooms. Follow sanitation guidelines to ensure a hygienic environment for both employees and customers.
- Team Collaboration: Work effectively as part of a team, communicating openly with coworkers to ensure smooth operations during busy periods. Support team members in their tasks, and contribute to a positive work atmosphere.
- Menu Knowledge: Stay informed about the menu items, including ingredients, nutritional information, and promotions. Provide customers with recommendations, and answer questions about the menu to enhance their dining experience.
- Upselling Techniques: Utilize upselling techniques to encourage customers to try additional items or upgrades, such as larger sizes, sides, or beverages. Increase average transaction value through effective communication and product knowledge.
- Compliance with Policies: Adhere to company policies and procedures, including those related to health and safety, customer service, and employee conduct. Ensure compliance with local health regulations and food safety standards.
- Problem-Solving Skills: Address and resolve customer complaints or issues effectively and professionally. Use problem-solving skills to find solutions that satisfy customers while adhering to company policies.
- Training and Development: Participate in training sessions to enhance skills and knowledge related to food preparation, customer service, and operational procedures. Mentor new employees by sharing best practices and company standards.
- Sales Reporting: Assist in daily sales reporting by providing accurate information regarding cash register totals, and inventory usage. Help management track sales performance, and identify areas for improvement.
- Promotional Activities: Engage in promotional activities and marketing initiatives to attract new customers, and retain existing ones. Help set up displays, and participate in special events to boost store visibility.
- Adaptability: Demonstrate flexibility in handling various tasks and responsibilities, especially during peak hours, or when short-staffed. Adapt to changing circumstances, and maintain a positive attitude in a fast-paced environment.
- Safety Awareness: Follow safety protocols to ensure a secure working environment for both employees and customers. Report any safety hazards or incidents to management immediately to prevent accidents.
- Time Management: Prioritize tasks effectively to manage time efficiently during busy shifts. Balance customer service, food preparation, and cleaning duties to ensure that all responsibilities are met in a timely manner.
- Feedback Implementation: Actively seek feedback from customers and supervisors to improve performance and service quality. Implement suggestions to enhance the overall customer experience and operational efficiency.
- Community Engagement: Participate in community outreach programs or events sponsored by Subway. Build relationships with local customers, and promote a positive image of the brand in the community.
- Technology Proficiency: Utilize point-of-sale (POS) systems and other technology effectively to streamline operations. Stay updated on any new technology or software introduced by the company to enhance efficiency.
- Personal Appearance: Maintain a professional appearance by adhering to the company’s uniform and grooming standards. Represent the Subway brand positively through personal conduct and presentation.
- Goal Orientation: Work toward achieving personal and team goals, including sales targets and customer satisfaction metrics. Contribute to a culture of accountability and excellence within the team.
