Logan D Burns
Peckville,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intermittent Liquor Store Clerk Shift Supervisor
Commonwealth of Pennsylvania
08.2021 - Current
- Salary: $17.07 USD Per Year
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- I spend 40 hours per week counting tills at the beginning of each shift. I supervise clerks daily while they are running the register and performing their job duties. I supervise the balancing and reconcile of each clerk in the beginning and end of their shift. I then perform deposits of all money into the secure safe. I record discrepancies, refunds and account deferrals. I work with customers and staff from many diverse backgrounds. I recommend, select and locate products to meet customers needs. I persuade and influence retailers and customers on certain products to meet customer needs. I supervise staff as they maintain their continuing education courses while using the workstations provided for them. I refill and rotate items on shelves to maintain well stocked inventory. I instruct clerks on my shift to complete tasks such as making inventory lists, locating items and stocking shelves. I am up to date with my supervisor training and use these skills to run and supervise each shift that I work. I supervise clerks to also maintain their time and attendance on the correct forms. I enter each clerk's time and attendance to the payroll department. I correct errors with computerized point of sale registers and instruct clerks to correct each error while signing the receipt with my employee ID. I scan items and check pricing for accuracy. I maintain logbooks of daily operations and routine correspondence with higher levels. I have provided safety talks to new staff on use of our computers, equipment and tools to ensure a safe work environment at all times. I conduct monthly fire drills during my shift and ensure that fire extinguishers are compliant. I prepare contracts and orders for the licensee customers using standard pre-printed forms on a daily basis. I write reports of findings during monthly inventory audits and report these findings to my direct supervisor. I respond to customer inquiries about products and sales. While supervising the shifts, I oversee the accomplishments of daily tasks by staff given by our employer. I report staff that are absent from work as well as staff misconduct. I provide and communicate detailed information in the daily logbook for the next shift leader. I work together with our team members and relay new issues to our direct supervisor and management. I resolve issues that may arise with tracking inventory and damaged goods. I maintain safety and sanitation within the store and report any discrepancies to management. I promote good public relations with surrounding vendors. I enforce the rules of the liquor board and the commonwealth of PA by checking and ensuring customers are of legal age and denying sales to those that are not. When conducting fire drills, I perform staff accountability and ensure they are reporting to their designated areas during an emergency. I hold staff meetings at the beginning of my shift to communicate what is needed or if there are any immediate issues that have to be addressed.
- Supervisor: Donnie Cirba (5709149586)
- Okay to contact this Supervisor: Yes
Server
Olive Garden Restaurant
01.2025 - 05.2025
- Delivered exceptional customer service by promptly addressing guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Recommended menu items to guests based on preferences, increasing upsell opportunities.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Deck Seaman
United States Navy
01.2021 - 08.2021
- Salary: $66,929.00 USD Per Year
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- I spent 40 hours per week in recruit basic military training. I trained extensively on weaponry, tactics and methods of battle. I worked in small groups to accomplish goals. I was chosen to be our command leader. I displayed leadership in accomplishing assignments and learning new skills, I cultivated excellent work ethic, dedication to duty and timeliness in work actions. I obtained a National Defense Service Medal. I earned a United States Navy Pistol Sharpshooter Ribbon due to my skills with firearms. I worked nightly security posts and supervised staff that performed security checks of my command and housing unit. I have prevented others from entering restricted areas. I participated and supervised my command unit in extensive mock exercises which include Navy Ship emergencies such as flooding, fires and other natural disasters. I have participated in mock exercises to protect the United States of America during war situations. During these exercises, I have evacuated the ship during life threatening situations and have notified the Health Services staff and commanders of minor and major injuries. I supervised my command unit in marching and unified formations.
Restaurant Team Member and Shift Supervisor
Red Robin
01.2018 - 01.2021
- Salary: $650.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- I spent 40 hours per week doing the following: Provided exceptional service to a high volume of daily customers. I have greeted customers, answered questions and recommended products to increase sales. I have communicated with hosts, bussers, waiters/waitresses and kitchen staff to prepare and serve quality items to customers. I have trained new staff such as hosts and bussers on policy and rules of the company. I supervised new staff answering phone calls or take out orders and ensured they were accurate. I have checked with customers to determine satisfaction with meals, cleanliness and professionalism of staff. I have promptly addressed and corrected issues that may have been brought forward by customers. I have followed restaurant guidelines and trained new staff in regard to food safety and hygiene to prevent illnesses. I have navigated job responsibilities and completed regular tasks by interacting effectively with other employees. I have collected money, balanced and reconciled tills at the end of each shift. I have assisted in training new staff on restaurant sanitation, maintenance and safety protocols.
- I have supervised bussers to complete rotation of customer tables. I have greeted customers and visitors and have held a public speaking event for customers and outside vendors. I have provided information to customers regarding Covid-19 protocols and have instructed coworkers on policy and procedures during the pandemic. I have performed staff accountability during exercises that prepare for unusual or adverse working conditions. I have represented the Red Robin Corporation at Minor League Baseball games by working the vendor area at the concession stand. I have called for medical assistance when a customer appeared to be in distress which included calling 911.
- Supervisor: various (5704890600)
- Okay to contact this Supervisor: Yes
Education
High school diploma or equivalent - College Prep
Valley View High School
Archbald, PA, United States06.2020
Skills
- Customer service
- Cleanliness and organization
- Customer assistance
- Multitasking
- Heavy lifting
- Upselling strategies
- Merchandising experience
- Time management
- Reliable and responsible
- Attention to detail
- Client engagement
- First aid and CPR
- Leadership and coaching
- Certified personal trainer
Certification
NASM Certified Personal Trainer (CPT)
National Academy of Sports Medicine
Issued: 2025 • Valid Through: 2027
- Completed comprehensive training in anatomy, exercise science, program design, client assessment, and corrective exercise.
- Skilled in creating personalized strength, fat-loss, and performance programs.
CPR/AED Certified
American Heart Association
Issued: 2025
- Certified in adult CPR, emergency response, and AED operation.
Timeline
Server
Olive Garden Restaurant
01.2025 - 05.2025
Intermittent Liquor Store Clerk Shift Supervisor
Commonwealth of Pennsylvania
08.2021 - Current
Deck Seaman
United States Navy
01.2021 - 08.2021
Restaurant Team Member and Shift Supervisor
Red Robin
01.2018 - 01.2021
High school diploma or equivalent - College Prep
Valley View High School