Logan DeGreif
Flower Mound,TX
Summary
Accomplished General Manager at Jersey Mike's Subs, adept in operations management and leadership, significantly enhancing team performance and sales profitability. Expert in problem resolution and fostering client relationships, ensuring long-term success. Skilled in building cohesive teams, demonstrating a blend of hard and soft skills critical for dynamic business environments.
Overview
9
9
years of professional experience
Work History
General Manager
Jersey Mike's Subs
04.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
Lonestar GCS
01.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Shift Manager
Pizza Hut
06.2015 - 01.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coordinate deliveries and set schedules for empoyees
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX06.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Computer Skills
- Word
- Excel
- Power Point
- Outlook
Timeline
General Manager
Jersey Mike's Subs
04.2018 - Current
Customer Service Representative
Lonestar GCS
01.2017 - 04.2018
Shift Manager
Pizza Hut
06.2015 - 01.2017
High School Diploma -
Flower Mound High School