Logan Diffley
Somerset,MA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Barrett's Waterfront
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Accommodated special seating requests for guests to enhance satisfaction
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Relayed guest comments or suggestions to manager on duty for further action
- Used cash registers and credit card machines to cash out customers
- Answered phone calls to take orders, give information and document reservations
Prom Stylist
Alexandra's Too
01.2022 - 03.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Processed payments, entering sales in register for prompt customer service
- Organized sales area and work station to showcase products and boost sales
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts
Barista
Aroma Joe's Coffee
04.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Recommended products based on solid understanding of individual customer needs and preferences
Crew Member
Sonic Drive-In
09.2020 - 04.2021
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
Education
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA06.2023
Skills
- Workflow Coordination
- Train Staff
- Enter Orders
- Front of House Display Creation
- Service Prioritization
- Table Setting Arrangements
- Room Preparation
- Cash and Transaction Handling
- Guest Relations
- Warm and Friendly
- Phone Inquiries
- Greeting and Escorting Guests
Timeline
Hostess
Barrett's Waterfront
05.2023 - Current
Barista
Aroma Joe's Coffee
04.2022 - 01.2023
Prom Stylist
Alexandra's Too
01.2022 - 03.2023
Crew Member
Sonic Drive-In
09.2020 - 04.2021
High School Diploma -
Somerset Berkley Regional High School
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