Hi, I’m
Logan Donahue
Denver,CO
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
years of professional experience
1
Certification
Work History
Taste Local
Server
08.2023 - 01.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Prepared and served high-quality lattes, espresso-based drinks, and other coffee beverages in a timely manner
- Memorized and crafted a variety of classic and signature cocktails, ensuring consistency with every order.
- Created, and curated engaging content across social media platforms to promote the restaurants breakfast menu, daily specials, and events.
- Monitored and responded to customer comments to maintain a positive online presence.
Fuzzy's Taco Shop
Manager
03.2023 - 09.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Provided exceptional customer service by efficiently serving and taking orders, ensuring accurate communication between staff and guests.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Performed daily drawer counts, ensuring accurate cash handling and reporting procedures.
- Packaged to-go orders, ensuring accuracy, quality, and proper presentation for customer pick-up or delivery.
- Managed expediting duties, coordinating between kitchen and front of house staff to ensure smooth, efficient order flow.
- Accurately entered paperwork, ensuring compliance with operational procedures.
- Analyzed labor costs and calculated labor percentage, maximizing efficiency and profitability.
- Assisted with kitchen operations, including food preparation and plating, ensuring quality control and adherence to safety standards.
- Managed staff break schedules, ensuring proper coverage and minimal disruption to service.
- Enforced restaurant policies, holding staff accountable for performance, cleanliness, and customer service expectations.
- Memorized and and accurately prepared cocktails according to standard recipes, ensuring consistency and quality.
- Maintained cleanliness and organization of dining areas and kitchen.
- Prepared, delivered, and setup catering orders, ensuring all items were presented professionally and delivered on time to meet client expectations.
- Placed bulk food orders, coordinating with vendors and suppliers to ensure timely and accurate deliveries, while maintaining inventory levels.
- Redesigned and updated merchandise display case, enhancing visual appeal and optimizing product presentation to attract customer attention and drive sales.
Jersey Mike's Subs
Shift Lead
06.2021 - 02.2023
Job overview
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Conducted cash drawer counts, ensuring accuracy and adherence to cash handling procedures.
- Prepared vegetables and sliced meats for sandwhich assembly, maintaining high standards of quality and freshness.
- Baked fresh bread and cookies daily, ensuring consistency and quality in product output.
- Assembled sandwiches efficiently, ensuring accuracy and presentation was in accordance with customer specifications.
- Dishwashing duties, maintaining cleanliness and organization of kitchenware.
- Secured the store by locking premises at closing.
Education
Front Range Community CollegeFort Collins, CO
No Degree from Business
Rocky Mountain High SchoolFort Collins, CO
High School Diploma
05-2022
Skills
- Strong work ethic
- Leadership
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Table bussing
- Suggestive selling
- Allergy awareness
- Daily specials memorization
Certification
TIPS certification (Alcohol Serving License)
Timeline
Server
Taste Local
08.2023 - 01.2025
Manager
Fuzzy's Taco Shop
03.2023 - 09.2023
Shift Lead
Jersey Mike's Subs
06.2021 - 02.2023
TIPS certification (Alcohol Serving License)
Front Range Community College
No Degree from Business
Rocky Mountain High School
High School Diploma
Similar Profiles
MARCO MILKOMARCO MILKO
Photographer at Taste Of Dubai (Branch Of Taste Of London)Photographer at Taste Of Dubai (Branch Of Taste Of London)
Dewi AlamDewi Alam
Food Packer at Taste Fine Food CoFood Packer at Taste Fine Food Co
Elena GouldElena Gould
Production Line Leader at Fresh Taste ProduceProduction Line Leader at Fresh Taste Produce