Logan Donithan
Berea
Summary
Dynamic professional with extensive experience as a Collections Agent at Makotek, excelling in account management and customer service. Proven ability to negotiate fair resolutions while demonstrating empathy and patience. Skilled in quality control procedures and machinery operations, consistently achieving high productivity and maintaining operational excellence.
Overview
10
10
years of professional experience
Work History
Collections Agent
Makotek
Berea
03.2025 - Current
- Built rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
- Processed payments and applied them to customer balances.
- Maintained a high volume of calls and met the demands of a busy, productive group.
- Negotiated to collect the balance in full.
- Provided exceptional customer service by empathizing with clients' financial situations while working toward mutually beneficial solutions.
- Delivered exceptional customer service on collection calls, and maintained a calm and professional demeanor.
Pharmaceutical Technician Level 2
Catalent Pharma Solutions
Winchester
11.2021 - 01.2025
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication to guarantee quality and integrity in medication.
- Blended product together to fulfill orders for customers.
- Completed, checked and labeled product to ensure quality.
- Banded capsules together using handmade gelatin solutions.
Level 2 and 3 Machine Operator
Nestle USA
Mt. Sterling
10.2018 - 11.2021
- Machine setups
- Batch production
- Safety guidance
- GMP experience
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Documented daily production data and submitted accurate time logs to keep management up-to-date, using SAP.
- Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
- Washed and maintained cleanliest of all operations within my job space.
- Trained associates on machine operating, safety procedures, productivity and work space cleanliness.
Cashier and Truck Unload
Dollar Tree
Mt. Sterling
06.2018 - 07.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Monitored sales events, added new merchandise and rang up purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
Cashier
McDonald's
Mt. Sterling
08.2015 - 08.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
High School Diploma -
Montgomery County High School
Kentucky05.2018
Skills
- Temperature restricted production
- Hand tools
- Equipment calibration
- Preventive maintenance
- Machining and production standards
- Machinery operations
- Quality inspections
- Machine setups
- Batch production
- Microsoft Word
- Microsoft Excel
- Computer skills
- Safety guidance
- GMP experience
- Payment arrangement
- Collections processing
- Account management
- Quality control procedures
- Customer service
- Work ethic and integrity
- Patience and empathy
Timeline
Collections Agent
Makotek
03.2025 - Current
Pharmaceutical Technician Level 2
Catalent Pharma Solutions
11.2021 - 01.2025
Level 2 and 3 Machine Operator
Nestle USA
10.2018 - 11.2021
Cashier and Truck Unload
Dollar Tree
06.2018 - 07.2018
Cashier
McDonald's
08.2015 - 08.2016
High School Diploma -
Montgomery County High School
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