Highly skilled and personable Lab Technician specializing in sample collection, classification, and analysis. Proficient in a wide range of techniques and equipment. Committed to delivering top-notch and dependable work.
Overview
3
3
years of professional experience
Work History
QA/QC Lab Manager
Upslope Brewing Company
Boulder, Colorado
01.2025 - Current
Performed tests, including qPCR and plating, on finished products to guarantee quality consistency.
Collaborated with production teams to optimize brewing processes and ingredient selection.
Ensured compliance with all regulatory standards in laboratory operations.
Maintained and calibrated laboratory equipment.
Trained staff on laboratory and safety protocols.
Lab Technician QA/QC and Packaging Technician
Payette Brewing
Boise, ID
02.2024 - 01.2025
Performed regular laboratory maintenance such as cleaning and organizing on a daily basis.
Managed collection of sterile samples for monitoring fermentation progress.
Conducted plating of sterile samples across different areas in brewhouse to prevent impurities.
Lead sensory training for the production team to ensure consistent high-quality product standards.
Provided training and technical guidance to new packaging technicians.
Undergraduate Student Researcher
University Of Idaho
Moscow, ID
08.2022 - 12.2023
Collaborated with faculty members on various aspects of the research process, including microbiology and data analysis.
Operated specialized equipment used in conducting experiments including microscopes, centrifuges, spectrophotometers.
Assisted in the analysis of qualitative and quantitative data using statistical software packages.
Interpreted results and drafted reports summarizing research results for principal investigator.
Presented research findings at a university professional conference.
Education
Bachelor of Science - Microbiology; Molecular Biology and Biotechnology
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors