Logan Egge
Seattle
Summary
Dynamic Patient Service Specialist with a proven track record at the University of Washington Medical Center, excelling in customer service and problem-solving. Enhanced patient satisfaction through efficient scheduling and effective communication, while streamlining insurance verification processes. Adaptable and calm under pressure, committed to delivering exceptional care in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
University of Washington Medical Center
05.2025 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed patient inquiries, providing timely information and resolving concerns effectively.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
Patient Services Specialist, ER
Providence
03.2023 - 04.2025
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Merchandiser
Home Depot
09.2021 - 01.2023
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandiser
Home Depot
03.2019 - 09.2021
Customer Service Associate
Target
06.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Associate
Target
02.2017 - 06.2018
Education
High School Diploma -
Frenchtown High School
Frenchtown, MT05-2017
Skills
- Customer service
- Problem-solving
- Electronic health records
- Calm and effective under pressure
- Insurance verification
- Multitasking and organization
- Referral coordination
- Insurance verifying
- Insurance authorizations
Timeline
Patient Service Specialist
University of Washington Medical Center
05.2025 - Current
Patient Services Specialist, ER
Providence
03.2023 - 04.2025
Merchandiser
Home Depot
09.2021 - 01.2023
Merchandiser
Home Depot
03.2019 - 09.2021
Customer Service Associate
Target
06.2018 - 12.2018
Customer Service Associate
Target
02.2017 - 06.2018
High School Diploma -
Frenchtown High School