Logan Elliott
Huntsville,AL
Summary
Proven leader in mechanical management and customer service, I've driven cost reductions and enhanced productivity at CarMax by optimizing resource allocation and fostering team collaboration. Skilled in problem-solving and personnel management, my approach has consistently improved system performance and customer satisfaction, achieving significant quality without exceeding budget limits.
Overview
13
13
years of professional experience
Work History
Mechanical Manager
CarMax
Huntsville, AL
03.2021 - Current
- Assisted in budget preparation and monitoring expenses closely to stay within established limits without compromising quality or deadlines.
- Collaborated with other departments to align goals and ensure seamless operations across the organization.
- Developed innovative solutions to complex mechanical problems, improving overall system performance.
- Reduced machinery downtime by conducting regular inspections and addressing potential issues proactively.
- Optimized resource allocation with careful planning, resulting in cost savings and increased productivity.
- Evaluated employee performance through regular reviews providing constructive feedback for individual growth and overall team success.
- Facilitated training sessions for staff members on new equipment usage or procedures promoting consistent performance across the team.
- Conducted root cause analysis for recurring issues, resolving underlying problems and preventing future occurrences.
- Established safety protocols for all team members, reducing workplace accidents and maintaining a safe work environment.
- Recruited, placed, and oversaw project staff for optimal project results.
Customer Service Advisor
CarMax
Huntsville, AL
07.2017 - 03.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
Security Officer
Gadsden Regional Medical Center
Gadsden, AL
05.2014 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Warehouse Manager
Industrial Dynamics
Gadsden, AL
05.2012 - 05.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Customer Service Manager
Kmart, Sears Holding
Gadsden, AL
07.2011 - 05.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Glencoe High School
Glencoe, ALSkills
- Documentation Review
- Production Planning
- Manufacturing Processes
- Cost Reduction
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Planning and scheduling
- Team Collaboration
- Team Leadership
- Active Listening
Timeline
Mechanical Manager
CarMax
03.2021 - Current
Customer Service Advisor
CarMax
07.2017 - 03.2021
Security Officer
Gadsden Regional Medical Center
05.2014 - 05.2017
Warehouse Manager
Industrial Dynamics
05.2012 - 05.2014
Customer Service Manager
Kmart, Sears Holding
07.2011 - 05.2012
Glencoe High School