Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline

Logan Evans

Summary

Dynamic, results-driven professional with extensive experience in retail management and crisis support, demonstrating a proven ability to lead teams and resolve conflicts effectively. Expertise in optimizing productivity while enhancing customer satisfaction in high-pressure environments. Strong track record of achieving positive outcomes through strategic problem-solving and exceptional interpersonal skills. Committed to fostering a collaborative team atmosphere that drives success and elevates the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crisis Hotline Operator

Westbrook Health Services
11.2024 - Current
  • Connected callers with appropriate community resources, including mental health clinics, shelters, and substance abuse programs.
  • Completed extensive training in crisis intervention, suicide prevention, and trauma-informed care.
  • Utilized active listening, empathetic communication, and de-escalation techniques to stabilize callers in high-stress situations.
  • Provided immediate, compassionate, and confidential support to individuals in crisis, including those experiencing suicidal ideation, anxiety, depression, and other mental health concerns.
  • Possesses strong communication, interpersonal, and critical-thinking skills.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Various Positions

Walmart
03.2020 - Current
  • Deli Team Lead (April 2024-October 2024)
  • Oversaw and managed a team of 8 associates, focusing on training to improve customer service and implementing new policies and procedures to optimize team productivity
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Online Grocery Pickup Associate (September 2021-April 2024)
  • Provided excellent customer service by organizing customer orders, answering phone calls, and resolving queries, boosting customer satisfaction rate to 4.8/5
  • Cashier (August 2021-September 2021)
  • Processed customer checkouts swiftly and accurately, and offered assistance with returns and product defects.
  • Provided exceptional customer service by answering questions and building rapport to enhance the overall shopping experience.
  • Cart Pusher (March 2020-August 2021)
  • Pushed and organized carts. Provided excellent customer service and helped customers load groceries on request. Increased customer service by helping transport sizable items into customer's vehicle. Cleaned and maintained lot to provide a positive experience for customers.

Education

High school diploma -

Wirt County High School, Elizabeth, WV
05.2015

Skills

  • Time management
  • Customer service
  • Conflict management
  • Team management (1 year)
  • Active listening
  • De-escalation techniques
  • Verbal communication
  • Active learning
  • Compassionate support

Accomplishments

  • Supervised team of 8 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

Driver's License

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crisis Hotline Operator - Westbrook Health Services
11.2024 - Current
Various Positions - Walmart
03.2020 - Current
Wirt County High School - High school diploma,

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