Logan Ford
Paris,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Video Journalist
Kfvstv
06.2022 - 12.2023
- Mentored junior staff members in video production techniques, contributing to a collaborative team environment.
- Coordinated logistics for remote shoots, ensuring smooth production processes from start to finish.
- Utilized social media platforms to promote video content, increasing viewership and online presence.
- Maintained up-to-date knowledge of industry trends and technology advancements, incorporating new tools into daily work as appropriate.
- Developed strong relationships with sources and community members, fostering trust and credibility as a journalist.
Bank Teller
Southern Bank
02.2020 - 02.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Substitute Teacher
Poplar Bluff School District
08.2018 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Customer Service Representative
Hibbett Sporting Goods
07.2017 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Mass Communications
Southeast Missouri State University
Cape Girardeau, MO12.2023
Associate of Arts - General Studies
Three Rivers Community College
Poplar Bluff, MO07.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Client Relations
- Customer satisfaction measurement
- Call Management
- Microsoft Outlook
- Account Management
Timeline
Video Journalist
Kfvstv
06.2022 - 12.2023
Bank Teller
Southern Bank
02.2020 - 02.2021
Substitute Teacher
Poplar Bluff School District
08.2018 - 01.2020
Customer Service Representative
Hibbett Sporting Goods
07.2017 - 07.2018
Bachelor of Arts - Mass Communications
Southeast Missouri State University
Associate of Arts - General Studies
Three Rivers Community College