Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Logan Frye

Logan Frye

Manager
Glen Burnie,MD

Summary

Dynamic Movie Theater Manager at Horizon Cinemas with a proven track record in employee training and customer service excellence. Skilled in conflict resolution and safety compliance, I enhanced the theater experience through effective policy implementation and team leadership, fostering a motivated workforce and ensuring high standards of operational efficiency.

Overview

8
8
years of professional experience

Work History

Movie Theater Manager

Horizon Cinemas
Glen Burnie
08.2021 - Current
  • Trained new employees on proper use of equipment and job duties.
  • Oversaw the box office operations, including ticket sales, refunds, exchanges.
  • Resolved customer complaints in a timely manner while maintaining good relations with patrons.
  • Performed regular inspections of the theater facilities for cleanliness and safety standards.
  • Analyzed customer feedback to identify areas of improvement in the theater experience.
  • Developed and implemented theater policies and procedures.
  • Supervised staff performance and provided guidance when necessary.
  • Monitored daily operations to ensure compliance with safety regulations.
  • Ensured that all equipment is properly maintained and serviced according to manufacturer specifications.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Cashier

Price Chopper
Keene
07.2024 - 10.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Package Handler

UPS
Baltimore
10.2016 - 09.2021
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Organized packages according to type, size, destination, and other specifications.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Stacked boxes onto pallets in an efficient manner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Participated in regular safety meetings and training sessions.
  • Assisted in training new employees on package handling processes.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Inspected packages for damages or defects and recorded any issues found.
  • Loaded completed orders on pallets according to delivery numbers.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Collaborated with team members to improve workflow and increase productivity.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Complied with federal, state, and company regulations regarding package handling.
  • Followed company policies and procedures for secure package handling.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Worked flexible hours, including weekends and holidays, to meet business needs.

Education

Business Administration/ Sports Management

Southern New Hampshire University
Hooksett, NH
05-2025

Transfer Studies

Anne Arundel Community College
Arnold, MD
05-2023

High School Diploma -

North County High School
Glen Burnie
06-2016

Skills

  • Customer service
  • Employee training
  • Team leadership
  • Safety compliance
  • Conflict resolution
  • Inventory management
  • Teamwork
  • Communication
  • Teamwork and collaboration
  • Professionalism
  • Employee motivation
  • Crisis management
  • Ticket sales

Languages

English
Professional

Affiliations

  • Becoming a manager at my current job.
  • Playing basketball in high school
  • Training the newer coworkers
  • Volunteering at my church

Accomplishments

  • Winning my high school basketball tournament
  • 3.7 GPA at SNHU
  • Getting on the Dean's List
  • Great with working on a team

Timeline

Cashier

Price Chopper
07.2024 - 10.2024

Movie Theater Manager

Horizon Cinemas
08.2021 - Current

Package Handler

UPS
10.2016 - 09.2021

Business Administration/ Sports Management

Southern New Hampshire University

Transfer Studies

Anne Arundel Community College

High School Diploma -

North County High School

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