Logan Fueston
Independence,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Drop Trailer Account Representative
Total Quality Logistics Inc.
04.2023 - Current
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed and implemented strategies to improve customer retention and loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Logistics Account Executive
Total Quality Logistics Inc.
08.2021 - 04.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Exceeded sales goals, increased revenue and facilitated sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Prospected new sales leads from directories, referrals and partners.
- Locked in customer business with persuasive negotiation skills.
- Prepared pricing agreements and contracts to close sales.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Prepared and demonstrated Transportation features and benefits to address specific customer wants and needs.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Exceeded established sales goals and increased client retention.
- Initiated effective sales techniques and drove product sales to over $120,000.
Maintenance Worker
Newman Tractor LLC
06.2020 - 11.2020
- Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Maintained Lawn and Farm equipment by troubleshooting breakdowns and performing preventive maintenance, including oil changes and regular maintenance.
- Supervised upkeep of entire facility and contacted supervisors with service repair needs.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Monitored buildings for repair needs and completed scheduled preventative maintenance.
- Followed instructions, both orally and written from property owner regarding daily job tasks and duties.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Kept grounds presentable by performing tasks such as mowing, repairing fences and cleaning up debris.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
- Maintained grounds including trimming, weeding and general clean-up.
- Enhanced visibility and improved shapes of trees and bushes with proper pruning.
Head Window Installer
Alluring Glass
01.2020 - 06.2020
- Regularly lifted 50+ pounds while working in extreme weather conditions or on heights greater than 15+ feet.
- Adjusted window frames using shims and various tools to provide exact fit of new window panes.
- Provided customers with excellent customer service by phone and in person when conducting consultations, answering questions and installing windows.
- Specialized in fitting sliding doors and hinged doors with special-order glass panels.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Installed various window types including casement, single and double hung, and awning windows in residential buildings.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
Project Manager
Pella Windows And Doors
11.2018 - 01.2020
- Built strong community relations with subcontractors and vendors to optimize cost savings and ensure timely preconstruction completion
- Attended numerous on-site meetings with subcontractors and clients per month
- Resolved installation inefficiencies to reduce project lags and promote on-time deliverables
- Kept track of projects' progress and kept project team on track
- Led team of multiple subcontractors and reported project progress to senior managers
Lead Technician
Alluring Glass
08.2016 - 11.2018
- Worked extended hours on weekday and weekend projects
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Took accurate measurements and estimated materials and time for each job
- Provided accurate measurements and estimates for all projects
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Transported materials, tools and machines to installation sites
- Created and recommended solutions to resolve operational issues
- Identified issues and suggested changes to installations to resolve operational issues
Grocery Associate
Kroger
08.2015 - 08.2016
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost
- Assessed shelves in Grocery department to determine which items to replenish or reorder
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
Lifeguard
Silverlake
05.2013 - 08.2015
- Visually supervised activities throughout day to make sure each child was safe
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents
Education
Graphic Design
Northern Kentucky University
Newport, KYHigh School Diploma -
Dixie Heights High School
Fort Mitchell, KY06.2015
Skills
- Customer service skills
- Carrier Negotiations
- Transportation Activity Management
- Customer Deliveries
- Communications
- Problem resolution
- Client Rapport-Building
- Excellent Verbal Communication Skills
- Daily Operations Management
- Coordinate Transportation
- Shipping Activity Oversight
- Freight Brokerage
- Develop Accounts
Timeline
Drop Trailer Account Representative
Total Quality Logistics Inc.
04.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
08.2021 - 04.2023
Maintenance Worker
Newman Tractor LLC
06.2020 - 11.2020
Head Window Installer
Alluring Glass
01.2020 - 06.2020
Project Manager
Pella Windows And Doors
11.2018 - 01.2020
Lead Technician
Alluring Glass
08.2016 - 11.2018
Grocery Associate
Kroger
08.2015 - 08.2016
Lifeguard
Silverlake
05.2013 - 08.2015
Graphic Design
Northern Kentucky University
High School Diploma -
Dixie Heights High School
Similar Profiles
Matthew LyonsMatthew Lyons
Logistics Account Executive at Total Quality Logistics Inc.Logistics Account Executive at Total Quality Logistics Inc.
Dakota HonakerDakota Honaker
Customer Service Representative at Total Quality Logistics (TQL)Customer Service Representative at Total Quality Logistics (TQL)
NICHOLAS COLLIERNICHOLAS COLLIER
Logistics Account Executive at Total Quality LogisticsLogistics Account Executive at Total Quality Logistics