Logan Fulgham
San Diego,CA
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for always keeping a positive and upbeat attitude, and for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management. Energetic and dedicated to enhancing customer satisfaction, meeting sales and profitability goals. Recognized for leading and guiding staff to meet common organizational targets. Well organized, strong ability to multitask while maintaining efficient and productive time management.
Overview
13
13
years of professional experience
Work History
Department Manager
Affinity Development Group
10.2022 - 12.2024
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Senior Trainer
Affinity Development Group
01.2022 - 10.2022
- Promoted to Senior Trainer
- Oversaw day-to-day functions of training department.
- Due to Staffing, became the primary trainer for both the San Diego and Reno office team, overseeing a team of 20+ more seasoned employees and up to 5-7 new hire employees actively in training during this time (between both office locations)
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Onboarded/Trained 1 additional trainer as the company permitted who is currently still employed in a training role with the company.
Trainer
Affinity Development Group
01.2021 - 01.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Provide both Remote and in person training to employees in our San Diego office, as well as our newly opened office in Reno following the Pandemic.
- Traveled Quarterly (usually two-three times) to Reno office to provide in person training.
Customer Service Representative
Affinity Development Group
05.2019 - 01.2021
- Company contracted by Costco Corporation to assist members using Costco Member Services, Navy Federal CU, as well as smaller and more local Credit Unions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a "Filter" of 300+ tickets during peak times
- Conducted Financial/Pricing analysis via our Price Verification Process for Costco Members and initiated refunds from vendors and confirmed they were processed back to the member
- Became the team lead within 2 years and was promoted to a trainer position
Assistant to IT Consultant
Shoemaker Consulting
05.2017 - 12.2018
- Working as an assistant to an IT consultant
- Basic office duties such as filing, making phone calls, email, data entry and computing using mostly Excel/Google Sheets
- Basic bookkeeping and organization of accounts related to the company/Supervisor's accounts
- Personal duties such as running basic errands - dry cleaning, lunch, office supplies, groceries, etc
Assistant to Independent Broker
Cangelosi Insurance Agency
06.2015 - 04.2016
- Worked as assistant to an independent Broker
- Prepared insurance plans for Broker's clients
- Basic office duties such as filing, making phone calls, email, data entry and computing using mostly Excel
- Collected, reported, filed, and sent payroll out for every employee
- Basic bookkeeping and organization of accounts related to the company/Broker's personal accounts
Assistant in Finance/Tax Departments
Waddell & Reed
06.2014 - 08.2014
- Worked as assistant in Finance/Tax Departments - Basic duties/customer service
- Prepared regular financial reports for employees
- Office duties such as filing, making phone calls, email, data entry and computing using mostly Excel
- Basic bookkeeping and organization of accounts related to the company
Assistant in Finance/Tax Departments
Waddell & Reed
06.2013 - 08.2013
- Worked as assistant in Finance/Tax Departments - Basic duties/customer service
- Prepared regular financial reports for employees
- Office duties such as filing, making phone calls, email, data entry and computing using mostly Excel
- Basic bookkeeping and organization of accounts related to the company
Teller
Preferred Bank
09.2011 - 03.2012
- Teller services/customer service
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Education
BA - Economics
San Diego State University
San Diego, California01.2017
High School Diploma -
Blue Valley West High School
05.2012
Skills
- Customer service
- Computer literacy
- Staff management
- Team leadership
- Team supervision
- Office programs
- Windows
- Strong work ethic
- Promptness
- Research skills
- Leadership skills
- Management skills
- Training, Coaching, Mentoring
- Flexible schedule
- Scheduling
- Employee management
- Recruiting and hiring
- Employee performance evaluation
- Operations management
- Innovation skills
- Verbal and written communication
- Financial analysis
- Hiring and training
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Department Manager
Affinity Development Group
10.2022 - 12.2024
Senior Trainer
Affinity Development Group
01.2022 - 10.2022
Trainer
Affinity Development Group
01.2021 - 01.2022
Customer Service Representative
Affinity Development Group
05.2019 - 01.2021
Assistant to IT Consultant
Shoemaker Consulting
05.2017 - 12.2018
Assistant to Independent Broker
Cangelosi Insurance Agency
06.2015 - 04.2016
Assistant in Finance/Tax Departments
Waddell & Reed
06.2014 - 08.2014
Assistant in Finance/Tax Departments
Waddell & Reed
06.2013 - 08.2013
Teller
Preferred Bank
09.2011 - 03.2012
High School Diploma -
Blue Valley West High School
BA - Economics
San Diego State University
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