Summary
Overview
Work History
Certification
Timeline
Generic

Logan Garth

Indianapolis,IN

Summary

Experienced technical support specialist with a strong focus on Linux and networking. Skilled in building rapport with clients, excelling at understanding and anticipating their needs. Thrives in independent work environments, consistently delivering results with minimal supervision. Recognized for reliability, punctuality, and an empathetic approach. Adept at multitasking and efficiently resolving technical issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Operations Engineer

Edgio
02.2022 - Current
  • Serve as the escalation point for all client support
  • Manage all client live events of up to 10tbs of traffic
  • Manage proactive and reactive traffic shifts
  • Troubleshoot and resolve issues within routers and Linux hosts

Support Specialist

A2 hosting
10.2017 - 02.2022
  • Processed inbound support tickets to resolve customer issues as effeicently and quickly as possible
  • Served as escalation point for Support Generalists to collaborate and help resolve issues
  • Created documentation for issue tracking and triage with System Operations and Engineering
  • Translated technical jargon to non-technical customers
  • Monitored server status via Nagios and maintained system notifications

System Administrator

Enzu
10.2016 - 06.2017
  • Installed, configured, and troubleshot Linux and Windows based dedicated and virtual servers via IPMI and the command line
  • Maintained and monitored VPS nodes and dedicated servers via Wandguard
  • Handled abuse related issues such as malware, DMCA takedowns and email blacklists
  • Configured and troubleshot network issues including subnetting new IP ranges
  • Physically assisted with a datacenter migration of over 2000 servers including cabling, racking, transorting, and setup

Live Chat Technician

A Small Orange
02.2015 - 01.2016
  • Diagnosed technical issues for clients
  • Worked in a shared, dedicated, and virtual environment focused on CentOS with cPanel
  • Worked with a variety of web software such as Wordpress, Drupal, Joomla

Certification

Bits and Bytes of Networking - Google Networking Certificate | February 2020

Tech Support Fundamentals - Google Certificate | September 2020

Responsive Web Design - Free Code Camp | July 2019

JavaScript Algorithms and Data Structures - Free Code Camp | July 2019

Automate the Boring Stuff with Python Programming - Udemy | 2019

Timeline

Client Operations Engineer

Edgio
02.2022 - Current

Support Specialist

A2 hosting
10.2017 - 02.2022

System Administrator

Enzu
10.2016 - 06.2017

Live Chat Technician

A Small Orange
02.2015 - 01.2016

Bits and Bytes of Networking - Google Networking Certificate | February 2020

Tech Support Fundamentals - Google Certificate | September 2020

Responsive Web Design - Free Code Camp | July 2019

JavaScript Algorithms and Data Structures - Free Code Camp | July 2019

Automate the Boring Stuff with Python Programming - Udemy | 2019

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Logan Garth