LOGAN GEBHARDS
Johns Island,SC
Summary
Versatile Customer service representative offering 9 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Kiawah Island
11.2022 - Current
- Started in the Manager in Training program.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Guest Services Manager
Staybridge Suites
07.2020 - 11.2022
- Conflict mediation
- Customer relations
- Cross-functional collaboration
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Posted charges, updated accounts and issued bills to departing guests
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Supported daily operations of hotel front desk, including guest communication and concierge duties
- Computed guest billings and posted charges to room accounts
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Transported guests around the resort via shuttle and assisted luggage to their rooms
Timeshare Sales Representative
Wyndham Destinations
01.2020 - 03.2020
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals
- Utilized proper closing techniques, including handling price objections and negation tactics to generate sales
- Discussed timeshare ownership program with guests to prospect new clientele
Front Desk Agent/Accounting/Loss Prevention Agent
North Beach Plantation- Brittain Resorts
04.2018 - 12.2019
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
- Prepared and reviewed paperwork associated with audits, Batch Reports, uniform and supply costs, and overhead costs
Education
Associate of Science - Business Management
Lincoln Land Community College
Springfield, ILBachelor of Science - Hospitality, Resort And Tourism Management
Coastal Carolina University College Of Business
Conway, SC12.2019
Skills
- Oral and written communications
- Hospitality services
- Proficient in hospitality software programs
- Conflict mediation
- Customer relations
- Cross-functional collaboration
- Effective multitasking
Timeline
Front Office Manager
Kiawah Island
11.2022 - Current
Guest Services Manager
Staybridge Suites
07.2020 - 11.2022
Timeshare Sales Representative
Wyndham Destinations
01.2020 - 03.2020
Front Desk Agent/Accounting/Loss Prevention Agent
North Beach Plantation- Brittain Resorts
04.2018 - 12.2019
Bachelor of Science - Hospitality, Resort And Tourism Management
Coastal Carolina University College Of Business
Associate of Science - Business Management
Lincoln Land Community College
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