Logan Glover
Miami
Summary
Detail-oriented individual with exceptional problem-solving and multitasking abilities. Proven track record of effectively managing challenging situations. Dedicated to providing superior customer service in hospitality. Ultimate goal is to ensure guests feel welcome and enjoy their experience while upholding highest standards of service.
Overview
7
7
years of professional experience
Work History
Sales Associate
New Balance
01.2024 - 12.2024
- Customer Service Excellence: Provided friendly, knowledgeable, and personalized assistance to customers to enhance their shopping experience.
- Product Knowledge: Stayed up-to-date with New Balance products, including footwear, apparel, and accessories, to offer informed recommendations.
- Sales Techniques: Utilized upselling and cross-selling strategies to meet sales goals while maintaining customer satisfaction.
- Active Listening: Understood customer needs and preferences to suggest the best products.
- Cash Handling & POS Operation: Accurately processed transactions, handled returns, and operated the point-of-sale system.
- Team Collaboration: Worked effectively with colleagues to achieve store goals and create a positive working environment.
- Problem Solving: Addressed customer concerns or complaints in a professional, timely manner to ensure satisfaction.
- Adaptability: Quickly adjusted to changes in store operations, product lines, or promotional campaigns.
- Health & Wellness Knowledge: Advised customers on selecting the right products based on their athletic needs or fitness goals.
Server Assistant
Sports Grill
02.2024 - 09.2024
- Assisted servers in delivering food and beverages promptly to ensure guest satisfaction.
- Cleared and reset tables efficiently to maintain a clean and organized dining environment.
- Refilled water glasses and other beverages proactively without guest request.
- Supported the kitchen staff by running food and communicating special requests or allergies.
- Maintained cleanliness of service areas, including beverage stations and server trays.
- Ensured proper table settings and restocked silverware, napkins, and condiments.
- Provided quick responses to guest inquiries or needs, escalating to servers or managers when necessary.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed health and safety regulations in food handling and cleanliness.
- Contributed to a positive dining experience by being attentive, courteous, and team-oriented.
Host
Village BrewHouse
05.2023 - 08.2023
- Welcomed guests with a professional demeanor, ensuring top-notch customer service throughout their visit.
- Responsibly handled incoming phone inquiries, managing reservations and addressing guest queries and concerns promptly.
- Demonstrated exceptional multitasking skills by efficiently managing reservations, attending to table visits, and handling phone calls concurrently.
- Provided crucial support to servers and bussers during busy shifts by assisting with food delivery and table clearing.
- Contributed to smooth operations during peak hours by assisting with table bussing and food delivery to patrons.
- Guided guests to their designated tables or offered seating options in the bar and patio areas as needed.
- Maintained oversight of restaurant activity to optimize seating arrangements and ensure a smooth dining experience for guests.
- Skillfully managed take-out orders received via telephone and internet, coordinating with third-party drivers for timely delivery.
Food Runner/Busser
Harpoon Harrys
05.2022 - 05.2023
- Contributed to the swift and effective setup and clearing of tables.
- Efficiently cleared tables of plates and glasses following meals.
- Offering support to servers during peak operational hours as required.
- Maintained professional interactions with hosts and waitstaff to facilitate seamless service.
- Carried out routine cleaning tasks including sweeping, mopping floors, and dishwashing.
- Exemplified outstanding customer service by promptly attending to customer needs.
- Ensured continuous availability of dishes, utensils, glasses, and supplies through vigilant stocking.
Cashier
Wendys
08.2020 - 05.2021
- Managed the cash register, handling transactions with precision including payments, returns, and exchanges.
- Uphold the cleanliness standards of the checkout zone by tidying counters, shelves, and windows.
- Executed opening and closing duties meticulously, including cash register reconciliation, restocking, and sanitation.
- Exhibited exemplary customer service by engaging customers in a personable and courteous manner.
- Cultivated adept customer service abilities through consistently delivering efficient and accurate assistance.
Lifeguard
A and B pool Services
08.2017 - 05.2019
- Implemented and upheld pool regulations to ensure a secure swimming environment for all patrons.
- Fostered robust rapport with colleagues and the public, fostering a harmonious work environment.
- Demonstrated effective communication with both coworkers and patrons.
- Maintained constant vigilance during shifts, closely monitoring swimmers for any signs of trouble or hazards.
- Carried out duties related to the opening and closing of the pool facility.
- Enforced safety protocols and guidelines to prevent accidents and promote a secure environment for guests.
- Provided prompt CPR, first aid, and AED assistance as needed.
- Safeguarded swimmers by actively monitoring pool activities and surroundings.
Education
BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE
Florida International University
Miami, FL05.2025
Skills
- Reservation Coordination
- Customer Service
- Dining Room Management
- POS Software
- Hospitality
- Accommodation
- Table Bussing
- Guest Interaction
- Greeting and Escorting Guests
- Takeout Management
- Sales Techniques
- Food Running
- Upselling
- Retail loss prevention
Timeline
Server Assistant
Sports Grill
02.2024 - 09.2024
Sales Associate
New Balance
01.2024 - 12.2024
Host
Village BrewHouse
05.2023 - 08.2023
Food Runner/Busser
Harpoon Harrys
05.2022 - 05.2023
Cashier
Wendys
08.2020 - 05.2021
Lifeguard
A and B pool Services
08.2017 - 05.2019
BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE
Florida International University
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