Logan Grubb

As a HVAC Sales Tech at J.E. Shekell, I played a crucial role in the maintenance, repair, and installation of various HVAC systems, ensuring optimal performance and efficiency. My expertise was not only help our customers maintain comfortable indoor environments but also contribute to energy savings and sustainability efforts. The role required not just technical skills but also a customer-oriented mindset, as I was interacting with clients on a daily basis. I'm able to troubleshoot complex issues, perform preventive maintenance, and respond to service calls efficiently providing a true 24/7 emergency service to all Commercial, Industrial, and Residential clients.

Responsibilities

• Performed routine maintenance on HVAC systems to ensure optimal performance.
• Diagnosed and troubleshoot HVAC system issues and provide timely repairs.
• Install new heating, ventilation, and air conditioning systems in residential, commercial, and industrial settings.
• Provided outstanding customer service through effective communication and support.
• Maintained accurate records of work performed and materials used for billing purposes.
• Ensured compliance with safety standards and regulations in all aspects of service.
• Responded to emergency service calls promptly, with a focus on customer satisfaction.

In this role you have to thrive in a fast-paced environment and possess a deep understanding of heating, ventilation, and air conditioning systems. I acted as a bridge between our technical services and our clients, ensuring that we not only meet but exceed our customers’ expectations. I was responsible for engaging with clients, assessing their needs, and providing tailored HVAC solutions that fit their requirements and budget. My technical knowledge was instrumental in explaining system operations, energy efficiency, and cost-saving benefits of our products and services. This role requires not just technical expertise but also excellent communication and sales skills, as I was presenting system options and closing sales. Additionally, I was responsible for maintaining relationships with existing clients and seeking out new business opportunities.

Responsibilities

• Conducting on-site assessments of customer premises to understand HVAC needs.
• Providing expert recommendations for HVAC systems tailored to customer requirements.
• Demonstrating products and solutions to clients effectively and confidently.
• Generating quotes, proposals, and service agreements for customers.
• Building and maintaining relationships with existing customers to ensure repeat business and referrals.
• Identifying new sales opportunities and generating leads through various channels.
• Keeping up-to-date with industry trends, product knowledge, and sales techniques.

In this role, I was responsible for promoting and selling our HVAC products and services to a diverse clientele, including residential, commercial, and industrial customers. My primary objective was meet clients in their homes and businesses to identify customer needs, provide tailored solutions, and close sales while ensuring exceptional customer satisfaction. I worked closely with our installation and service teams to ensure seamless execution of projects, which played a critical role in building our reputation in the market. I have a proven successful track record in this position building a successful book of business worth over $5 million.

Responsibilities

• Developed and implemented effective sales strategies to penetrate the HVAC market.
• Identified and engaged with potential customers, understanding their needs and requirements.
• Presented HVAC solutions to clients, highlighting product benefits and value propositions.
• Prepared and delivered convincing sales presentations, proposals, and quotes.
• Maintained and updated customer records in CRM systems to track leads and sales activities.
• Built and maintained strong relationships with existing and prospective customers.
• Collaborated with the technical, service, and install team to ensure accurate and timely project execution and customer satisfaction.

In this position I was responsible for driving sales and fostering long-term relationships with clients in the logistics and transportation sector. Having an understanding of clients needs, and delivering tailored logistics solutions that optimize their supply chain operations are a must. This position requires a combination of strong sales skills, an in-depth understanding of logistics and transportation processes, and a passion for providing exceptional customer service. My ability to analyze market trends and identify new business opportunities will be key to achieving sales targets. I collaborated with internal teams to ensure seamless service delivery and high levels of customer satisfaction. Strong communication and negotiation skills were essential as I engaged with diverse stakeholders including vendors, shippers, and clients. It was crucial ensuring I allotted enough time prospecting potential new clients by making cold calls, all while tending to my existing book of business providing the highest possible customer service.

Responsibilities

• Identified and pursued new business opportunities in the logistics sector
• Developed and maintained strong relationships with clients to understand their logistics needs
• Created and presented customized logistics solutions to meet client requirements
• Collaborated with internal teams to ensure efficient and effective service delivery
• Negotiated contracts and pricing with clients and vendors to maximize profitability
• Monitored industry trends and competitor activities to identify new sales opportunities
• Prepared regular reports on sales performance and account activities to management