Summary
Overview
Work History
Education
Skills
Timeline
Intern
Logan Hannah

Logan Hannah

Operations Manager/Owner
Lexington

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

10
10
years of professional experience

Work History

Terminal Operations Manager/Owner

Fed Ex Ground
Lexington
04.2024 - Current
  • Conducted regular inspections of the facility's premises and equipment for any signs of damage or wear.
  • Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
  • Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Dispatched drivers and tracked on-time deliveries.
  • Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to affect maximum efficiency and savings on deliveries.
  • Analyzed workflow processes to identify areas for improvement and implement changes accordingly.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed the loading and unloading of containers from vessels, railcars, trucks, and other carriers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Collaborated with other departments within organization to coordinate efforts related to cargo handling processes.
  • Ensured compliance with safety regulations, local laws, and company policies.
  • Developed and maintained positive relationships with internal and external customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Communicated with dispatched personnel and drivers to ensure efficiency.
  • Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
  • Monitored production schedules to ensure timely delivery of shipments to customers.
  • Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.
  • Hired and trained new employees on warehouse safety and company policies.
  • Provided training and guidance to terminal personnel on operational procedures and systems usage.
  • Organized and coordinated the daily activities of terminal operations staff.
  • Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of department.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Resolved customer service issues regarding shipment delays or discrepancies in a timely manner.
  • Conducted regular meetings with staff members to discuss goals and objectives.
  • Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
  • Resolved customer service issues quickly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Set pricing structures according to market analytics and emerging trends.
  • Ensured compliance with local, state, and federal regulations.
  • Led startup and creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Managed daily operations of business, including hiring and training staff.
  • Executed performance reviews to encourage improved productivity for team members.
  • Developed policies and procedures for the organization.
  • Conducted performance reviews for employees on a regular basis.
  • Monitored performance of personnel against goals set forth by the company.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Team Leader/Driver

Fed Ex Ground-Malloy Enterprises
Louisville
08.2019 - 04.2024
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Managed fuel consumption and expenses for vehicle operations.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Documented daily mileage, gas, and other data.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Achieved consistently high customer scores due to exceptional service.
  • Managed time efficiently when making multiple stops along designated routes.
  • Adapted to changing routes or schedules as required by the employer.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Maintained delivery schedules without compromising safety.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Driver

Fed Ex Ground - Walker, Inc.
Bowling Green
05.2016 - 08.2019
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Documented daily mileage, gas, and other data.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Delivered packages to customers in a timely and efficient manner.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Verified the contents of inventory loads against shipping papers.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Kept accurate records of deliveries and customer signatures.
  • Achieved consistently high customer scores due to exceptional service.
  • Managed time efficiently when making multiple stops along designated routes.
  • Adapted to changing routes or schedules as required by the employer.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Utilized GPS and maps for efficient route planning.
  • Maintained delivery schedules without compromising safety.
  • Delivered goods and services to customers on time and in excellent condition.
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Logged deliveries, drop-off times and special conditions in company system.
  • Assisted with loading and unloading freight when necessary.
  • Maintained confidentiality of sensitive materials during transport.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Completed necessary paperwork and documentation for deliveries.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Managed time effectively to meet tight delivery deadlines.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Adhered to company policies and procedures related to safety and security standards.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shift Manager/Key Holder

Campbell Lane Liquors
Bowling Green
05.2015 - 05.2016
  • Conducted weekly reviews of employee performance evaluations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Opened and closed store in absence of senior managers.
  • Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
  • Delegated work to staff, setting priorities and goals.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
  • Organized merchandise displays to attract customers' attention while maximizing space utilization.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
  • Provided feedback on product performance and suggested changes in ordering procedures based on sales analysis.
  • Performed administrative tasks such as filing paperwork or updating records.
  • Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
  • Participated in monthly inventory counts, verifying accuracy of records against physical count results.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate of Science - Business

Southcentral Kentucky Community And Technical College
Bowling Green, KY

Skills

  • Regulatory compliance
  • Team leadership
  • Workforce management
  • Operational efficiency
  • Customer service
  • Safety protocols
  • Inventory management
  • Performance evaluation
  • Communication skills
  • Department oversight
  • Recruitment and hiring
  • Staff scheduling
  • Delegating work
  • Transportation management
  • Policy enforcement
  • Terminal operations
  • Payroll administration and timekeeping
  • Performance evaluations
  • Staff training
  • Policy development and enforcement
  • Documentation management
  • Decision-making
  • Scheduling
  • Multitasking
  • DOT regulations
  • Problem-solving aptitude
  • Terminal security

Timeline

Terminal Operations Manager/Owner

Fed Ex Ground
04.2024 - Current

Team Leader/Driver

Fed Ex Ground-Malloy Enterprises
08.2019 - 04.2024

Driver

Fed Ex Ground - Walker, Inc.
05.2016 - 08.2019

Shift Manager/Key Holder

Campbell Lane Liquors
05.2015 - 05.2016

Associate of Science - Business

Southcentral Kentucky Community And Technical College

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