Logan Harris
san marcos,TX
Summary
Dynamic Senior Service Manager at American Campus Communities with a proven track record in enhancing customer satisfaction and operational efficiency. Spearheaded a centralized communication system, significantly reducing response times. Committed to team development and crisis management, fostering a culture of innovation and accountability. Trustworthy leader dedicated to achieving exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Service Manager
American Campus Communities
10.2017 - Current
- Reduced response times for customer inquiries through the implementation of a centralized communication system.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Increased team efficiency by providing comprehensive training and development programs for service technicians.
- Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
Groundskeeper
American Campus Communities
11.2014 - 2014
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Education
Associate of Science - Business
North Central Junior College
Trenton, MO12-2009
Skills
- Customer satisfaction
- Operations management
- Crisis management
- Incident management
- Positive attitude
- Problem-solving
- Time management
- Reliable and responsible
- Workplace safety
- Trustworthy and honest
Accomplishments
My career began humbly as a Groundskeeper, where I took pride in maintaining clean, safe, and welcoming outdoor environments. It was here that I learned the value of hard work, consistency, and attention to detail—qualities that became the foundation of my professional journey.
Driven by a desire to grow, I transitioned into the role of a Maintenance Technician. In this position, I expanded my skill set, tackling everything from preventative maintenance to emergency repairs. I became a dependable problem solver, known for getting things done efficiently and right the first time.
Recognizing my leadership potential, I was promoted to Maintenance Supervisor. In this role, I led a team of technicians, managed workflows, and implemented systems that improved service response times and reduced equipment downtime. I learned how to lead by example and motivate others to bring their best to the job every day.
Today, I proudly serve as a Senior Service Manager. In this role, I oversee operations, ensure compliance with safety and service standards, and work cross-functionally to enhance the living experience for residents. I’m responsible for building strong teams, managing vendor relationships, and driving performance metrics—always with a focus on quality, accountability, and resident satisfaction.
Each step in my career has taught me valuable lessons in leadership, technical expertise, and customer service. From working with my hands in the field to now guiding teams and strategy, my journey reflects a deep commitment to excellence, growth, and making a positive impact in every role I take on.
Certification
-HVAC
-CPO
Timeline
Senior Service Manager
American Campus Communities
10.2017 - Current
Groundskeeper
American Campus Communities
11.2014 - 2014
Associate of Science - Business
North Central Junior College
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