Logan Harris
Summary
I am a strong asset and team player to any team I join. I have worked in many different industries and different roles within an organization with several years of working an multiple different tech startups in a fast paced high stress environment. I specialize in endpoint engineering which gives me an edge when it comes to troubleshooting issues and making improvements to deployments or how processes flow within the IT org.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Chaos Industries
01.2025 - Current
- Currently serve as the team lead on the service desk and manage several corporate level infrastructure projects
- SME and Owner of Jamf and Intune environment for the entire org currently maintaining 1200 devices
- Rolled out Corporate phone plan for the entire org
- Handle escalations from the rest of the service desk across 3 timezones
- White glove support for the entire C-Suite located in the DC office
IT Desktop Technician
Anduril Industries
07.2023 - 12.2024
- Provide white glove support for high level Executives
- provide event support for clients and outside vendors visiting the office
- Provide Tier1-3 support on ticketing system
- Manage Jamf enviornment
- Network support for the office
IT Support Specialist
Expel
05.2022 - 06.2023
- I provide Help desk support for internal Expel employees with such requests as app access in Okta, trobleshooting issues with A/V or tech within our headquarters.
- Google workspace administration (includes gmail,Gdrive, and calendar)
- I also manage a few of our app licenses as well as all Amazon purchases for IT equipment.
End User Computing Administrator
IA Interior Architects
02.2019 - 05.2022
- My role at IA was to provide Tier 1 and Tier 2 support on our service desk
- My other main role was to package deploy and update all software for our 700 employee firm
- I have managed and maintained our SCCM Environment for 2 years as I assumed control over the enviornment after the previous owner left the company.
- I also helped implement Intune both MDM and Computer based setup for our firm
- I was a part of our transition from Direct Access to AlwaysOnVPN using our Intune environment for the
- deployment
- I also have been tasked with assisting with firewall configurations using Meraki appliances
- Other knowledge and applications I have applied here at my current position is Intermediate to advanced
- knowledge of Office 365 Admin tasks such as Microsoft Exchange changes or configurations, setting up Teams and the management of Teams within our firm
System Support Engineer
Redmon Group Inc
01.2016 - 02.2019
- My main role was to provide support and management of Real Time Transit displays deployed all across the country that were run on mini PCs (Lenovo tiny)
- I was also tasked with creating the channel content that is displayed on the digital signs and installing the application used to run our software as well as our remote tools(Logmein) to access the signs for servicing.
Education
Information Technology -
College of Southern Maryland
05-2012
High School Diploma -
Falls Church High School
05-2011
Skills
- Microsoft Endpoint Configuration
- Jamf administration
- Exchange admin
- Okta admin
- Lumos admin
- Adobe admin
- Jira admin
- MacOS
- Windows OS
- Linux OS
- Zoom/Teams Admin
- Active Directory
- Azure
- AWS
Timeline
IT Support Specialist
Chaos Industries
01.2025 - Current
IT Desktop Technician
Anduril Industries
07.2023 - 12.2024
IT Support Specialist
Expel
05.2022 - 06.2023
End User Computing Administrator
IA Interior Architects
02.2019 - 05.2022
System Support Engineer
Redmon Group Inc
01.2016 - 02.2019
Information Technology -
College of Southern Maryland
High School Diploma -
Falls Church High School