Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Harvey

Fairview

Summary

I am excited to apply for the Mentor position with your organization. While I may not have years of professional mentoring experience, I bring something just as valuable, lived experience, resilience, and a genuine passion for helping others overcome difficult circumstances.

There was a time in my life when I experienced homelessness and lost everything. I hit rock bottom, but I made the decision to change my life. Through hard work and determination, I became clean and sober, secured stable housing, obtained full-time employment, and regained full custody of my children. My journey has shown me that recovery and stability are possible, and I want to help others believe that they can achieve those same goals.

In addition to my lived experience, I have volunteered at a food pantry serving the houseless community. That experience reinforced my desire to support people with compassion, respect, and without judgment. I also have firsthand experience navigating the criminal justice system, which gives me an understanding of many of the barriers people face when trying to rebuild their lives.

I believe the most effective mentors are those who listen, encourage, and meet people where they are. My life experiences have taught me empathy, patience, perseverance, and the importance of never giving up on someone. I want to use my story to inspire hope and show others that lasting change is possible.

Thank you for considering my application. I would welcome the opportunity to discuss how my lived experience, dedication, and passion for helping others would make me a valuable member of your team.

Sincerely

Logan Harvey

Overview

7
7
years of professional experience

Work History

Lot Attendant

BICKMORE
Gresham, OR
04.2025 - Current
  • Inspected and organized vehicle lot to ensure optimal space utilization and safety compliance.
  • Facilitated vehicle check-in process, verifying condition and mileage for accurate records.
  • Assisted in maintaining inventory of vehicles, tracking incoming and outgoing units effectively.
  • Coordinated with service department to schedule maintenance, ensuring timely vehicle readiness for customers.
  • Monitored lot cleanliness, removing debris to maintain professional appearance and customer satisfaction.
  • Supported sales team by presenting vehicles on the lot, enhancing visual appeal to potential buyers.
  • Implemented efficient parking strategies to maximize lot capacity during peak business hours.

Customer Service Representative

Chevron
Portland, OR
01.2024 - 04.2025
  • Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction levels.
  • Assisted customers with product information and service issues, enhancing overall experience.
  • Processed transactions accurately using point-of-sale systems, reducing processing time.
  • Collaborated with team members to streamline workflow and improve service delivery standards.
  • Handled customer complaints effectively, employing conflict resolution techniques to maintain loyalty.
  • Maintained detailed knowledge of company policies and products, providing accurate information to customers.
  • Conducted follow-up communications, ensuring timely responses to customer feedback and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to changing environments and procedures, supporting seamless operations during peak times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Operations Manager

Cascade Roots Llc
Lake Oswego, OR
07.2019 - 07.2022
  • Led operational strategies to enhance efficiency and streamline processes across departments.
  • Developed and implemented training programs to improve team performance and service quality.
  • Managed budgets, ensuring optimal allocation of resources to meet organizational goals.
  • Spearheaded initiatives that increased customer satisfaction through improved service delivery standards.
  • Led cross-functional teams to improve project delivery timelines and quality standards.
  • Analyzed operational performance data to identify areas for process improvement.
  • Managed budgetary allocations, optimizing resource utilization across departments.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

High School Diploma -

Reynolds Learning Academy
Fairview, OR
06-2018

Skills

  • Dependability
  • Cleanliness standards
  • Vehicle detailing
  • Vehicle inspection
  • Teamwork and collaboration
  • Effective leadership
  • Role modeling
  • Goal setting
  • Self-awareness

Timeline

Lot Attendant

BICKMORE
04.2025 - Current

Customer Service Representative

Chevron
01.2024 - 04.2025

Operations Manager

Cascade Roots Llc
07.2019 - 07.2022

High School Diploma -

Reynolds Learning Academy