Logan Hedger

Key Skills Developed:

• Customer Service: Greeting guests warmly, resolving complaints, and ensuring a positive experience.
• Time Management and Multitasking: Prioritizing tasks and staying productive in a fast-paced environment.
• Adaptability: Switching roles quickly—from the grill to the register to cleaning—based on need.
• Team Collaboration: Collaborating with coworkers to keep operations smooth during rush hours.
• Problem Solving Under Pressure: Handling complaints, fixing order errors, or managing equipment issues calmly and efficiently.

Key Skills as a Crew Trainer:

• Training and Coaching: Teaching new hires using McDonald’s four-step training method (Prepare, Present, Try Out, Follow Up), providing constructive feedback, and supporting crew development.
• Leadership and Role Modeling: Leading by example in food safety, customer service, and operational standards, inspiring team morale, and stepping up during high-pressure situations.
• Communication: Explaining procedures clearly, listening to crew concerns, and coordinating with managers and team members.
• Operational expertise: mastery of all stations (grill, register, drive-thru), enforcing cleanliness and safety standards, and troubleshooting issues.
• Problem Solving & Adaptability: Handling unexpected challenges, adjusting training styles, and managing multiple priorities during peak hours.