Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Hernandez

Immokalee

Summary

Dynamic and dedicated professional with extensive experience in customer service at Popeyes and Burger King. Proven ability to multitask and collaborate effectively, ensuring exceptional service quality. Skilled in cash handling and problem-solving, consistently achieving high customer satisfaction and maintaining a clean, organized work environment. Flexible and self-disciplined, ready to contribute to team success.

Overview

4
4
years of professional experience

Work History

Crew Member

Popeyes
10.2024 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Truck Driver

Army Active Duty
08.2022 - 08.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

Crew Member

Burger King
08.2021 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Food Runner

Scott Martin Tiki Bar
11.2021 - 05.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

High School Diploma -

Clewiston High School
Clewiston, FL
05.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule

Timeline

Crew Member

Popeyes
10.2024 - 03.2025

Truck Driver

Army Active Duty
08.2022 - 08.2024

Food Runner

Scott Martin Tiki Bar
11.2021 - 05.2022

Crew Member

Burger King
08.2021 - 11.2022

High School Diploma -

Clewiston High School

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Genesis Hernandez