Logan Herndon
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. With strong communicative abilities with my co-workers and parents.
Overview
5
5
years of professional experience
Work History
Customer Service
Chick-fil-a
11.2019 - 08.2020
- Provided excellent customer service while meeting challenging time goals.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Maintained exceptional customer service standards throughout every shift.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Assisted customers by providing exceptional customer service and processing transactions.
- Delivered excellent internal and external customer service.
Teacher Assistant – Pre-k
Primrose Schools
08.2020 - 09.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Customer Service Cashier
Papa John's Pizza
10.2021 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Representative
AT&T
05.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Caregiver
Carrollton Headstart
12.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
South Paulding High School
Early Childhood Education - Early Childhood Education
West Georgia Technical College
Carrollton, GA06.2024
Skills
- Effective classroom management
- Excellent English reading and writing skills
- Strong interpersonal and communication skills
- Knowledge of education, technology, and teaching methods
- Experienced in planning and preparing educational lesson materials
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Emotional Support
- Strong Ethics
- Relationship Building
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Compassionate communication
- Behavioral Management
- Documentation
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer satisfaction measurement
- Follow-up skills
- Call Management
- Team Development
Timeline
Caregiver
Carrollton Headstart
12.2023 - Current
Customer Service Representative
AT&T
05.2022 - 11.2023
Customer Service Cashier
Papa John's Pizza
10.2021 - 04.2022
Teacher Assistant – Pre-k
Primrose Schools
08.2020 - 09.2021
Customer Service
Chick-fil-a
11.2019 - 08.2020
High School Diploma -
South Paulding High School
Early Childhood Education - Early Childhood Education
West Georgia Technical College